Emergency Team Operative (Gas and Electric)

ATTB - The Big Jobsite; Bolton; On-site; GBP 38,000 - 43,000; Full time

Job summary

An established industry player is seeking an Emergency Team Operative to ensure customer safety through prompt responses to emergency repairs. This full-time role involves addressing urgent issues with gas, electric, and plumbing systems, working collaboratively with other trades. The position operates within a 24/7 service on a rolling shift pattern, emphasizing the importance of health and safety compliance and effective communication with customers. If you are passionate about making a difference in the community and possess the required skills, this opportunity is perfect for you.

Qualifications

• Experience in emergency repairs for gas, electric, and plumbing systems.
• Strong communication skills for customer interaction.

Responsibilities

• Respond to emergency repairs for gas, electric, and plumbing systems.
• Maintain accurate records using the scheduling system.

Skills

Emergency Repairs

Gas Systems

Electrical Systems

Plumbing Systems

Customer Communication

Health and Safety Compliance

Tools

PDA Scheduling System

Job description

We are currently recruiting for an Emergency Team Operative

Location:

Bolton

Salary:

Grade 5 - £38,242 - £42,536

Basis:

Full Time

Contracted Hours:

36 Hours

Package:

Fixed Term Contract (6 months)

Working Pattern:

4 days on / 4 days off / 4 nights on / 4 nights off

Why is the role important?

The Emergency Team Operative responds to emergency repairs to gas, electric, and plumbing installations within properties owned by Bolton at Home, working alongside other trades. The role is vital to ensure our customers are safe in their homes, supporting Bolton at Home's vision of providing quality housing and ensuring compliance with health, safety, and housing standards.

Key Outcomes

• Contribute to delivering an efficient and effective emergency repairs service, responding promptly to ensure customer safety.
• Work with customers to get repairs right the first time, meeting organizational targets and sector standards.

What’s involved?

• Respond to emergency repairs to gas, electric, and plumbing systems.
• Gain entry to properties due to welfare concerns or if customers are locked out.
• Undertake lock changes.
• Inspect and order materials for repairs.
• Maintain accurate records using our scheduling system (via PDA).
• Collaborate with colleagues, contractors, and agencies.
• Communicate work requirements and timescales to customers, and update upon completion, following the Repairs Policy.
• Represent the organization in properties and on estates, including signposting and reporting issues.
• Prioritize equality and inclusivity in all decisions, celebrating diversity.
• Report health and safety issues and share learnings as appropriate.

This role operates within a 24/7 service on a rolling 4-day shift pattern, requiring day and night shifts both in and out of hours.

Applying Instructions

If interested, please click Apply to complete the application form on our website. The Role Profile is available on our vacancies page, along with application instructions and information about employee benefits.

Note: All employment offers will be made at the start of the relevant pay grade, with annual incremental rises until the maximum is reached. If you require reasonable adjustments during the application process, please follow the instructions on our vacancies page. We reserve the right to close the vacancy early if we receive a high volume of applications.

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