Emergency Team Member

Countrywide LPG Limited; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An energy services provider in Leicester is seeking an Emergency Team Member to manage emergency calls and collaborate with a dedicated team. The role requires strong telephone and communication skills, attention to detail, and the ability to handle high-pressure situations. Join this team to contribute to a company committed to renewable energy for a sustainable future.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

25 holidays + bank holidays

Enhanced Family Friendly Leave

Qualifications

• Able to log details of calls accurately.
• Ability to think under pressure and resolve issues.
• Experience in a similar role is beneficial.

Responsibilities

• Answer emergency calls and follow procedures.
• Work with emergency team members for an effective response.

Skills

Competent telephone skills

Attention to detail

Understanding of Microsoft Office

Excellent listening skills

Strong communication skills

Experience in dispatching engineers

Job description

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as an Emergency Team Member

Reporting to the Emergency Team Supervisor, the Emergency Team Member will work alongside the existing emergency team members to ensure that calls made to the emergency line are answered in a timely manner and dealt with in line with company procedures.

Our emergency team operates 24 hours a day, 365 days a year.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

What We’ll Need From You

• Competent telephone skills
• Ability to log details of all calls accurately.
• Close attention to detail with ability to accurately record information under pressure
• Have a basic understanding of Microsoft Office packages
• Excellent listening skills with ability to think on the job with strong communication skills
• Experience in the dispatch of engineers
  
  

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave
  
  

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.