Emergency Services Project Manager

ZipRecruiter; Lancaster; On-site; GBP 55,000 - 65,000; Full time

Job summary

Une entreprise leader dans la restauration et la gestion des urgences recherche un Manager de Projet pour superviser son équipe et garantir le niveau de service. Avec plus de 56 ans d'expérience, Paul Davis offre un environnement dynamique axé sur l'engagement client et la collaboration. Le Manager sera responsable de la formation de l'équipe, de la gestion de la satisfaction client et des relations avec les compagnies d'assurance, tout en respectant les normes de sécurité et de qualité.

Benefits

401(k)

Bonus basé sur la performance

Formation et développement

Véhicule de société pendant les heures d'affaires

Téléphone de société

Qualifications

• 3+ ans d'expérience dans l'industrie de la restauration.
• Certifications IICRC souhaitées.
• Expérience avec Xactimate/Symbility un plus.

Responsibilities

• Former et encadrer l'équipe des services d'urgence.
• Gérer les relations avec les clients et les assureurs.
• Assurer la conformité des sous-traitants.

Skills

Communication

Customer Service

Leadership

Stress Management

Education

High School Diploma or GED

Tools

Microsoft Office

RMS

Xactimate

ADP

Job description

Job DescriptionJob DescriptionBenefits:

• Company shirts
• Company vehicle during business hours
• Company cell phone
• Paid training for IICRC Certifications
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Join the Paul Davis Team!


Emergency Services Project Manager
The Emergency Services Project Manager will be working within our Emergency Services Department. The Emergency Services Project Manager's primary responsibility is to ensure growth and development of their team.

$55,000 - $65,000 per year + on-call and profitability bonuses

RESPONSIBILITES:

• Train and coach Emergency Services Department staff
• Attend monthly staff meetings
• Ability to scope water damage, mold, smoke/fire and repairs
• Use professional decorum/demeanor with customers at all times
• Hold team members accountable for completion deadlines and quality of service
• Use tools and reporting to budget and margin results
• Drive response, urgency and safety
• Promote morale and engagement
• Ensure subcontractor compliance
• Communicate and negotiate with insurance carriers and customers
• Maintain and create good relationships with insurance carriers and vendors
• Manage and exceed expectations for job profit
• Ensure production meets the set Gross Profit goals
• Collection of payment from closed jobs
• Monitor and address safety issues and practice safety practices including proper PPE as well as OSHA standards
• Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals
• Collect Accounts Receivable
• Attend industry related trainings
• Participate in on-call rotation for team
• All other duties as assigned

Competency Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Knowledge of emergency services within the restoration industry
• Customer Service, Communication and Administrative Skills
• Coaching and leadership skills
• Effective meeting and Strategic planning skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to create documents and invoices
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently
• Ability to coordinate multiple jobs within the same time frame
• Ability to oversee a staff of up to twenty employees
• Stress Management and Composure
• Maintain a level of confidentiality

Required Education and Experience:

• High School Diploma or GED required
• 3+ years experience within the Restoration Industry

Education and Experience:

• IICRC certifications
• Xactimate/Symbility Experience a plus
• Restoration Experience

Physical Requirement

• Must be able to stay in a stationary position up to 50% of the time
• The person in this position needs to frequently move about clients properties to complete estimates and oversee completion of jobs
• Constantly operates a computer
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle

Make an impact now: Paul Davis is proud of our 56+ year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!


Reasonable Accommodation for :
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their , , creed, , , , , , , veteran status, or any other characteristic protected by state, federal, or local law.