Emergency Response Services Manager

Red Personnel; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a leading company as an Emergency Response Services Manager in London, where you will lead a 24/7 Careline Service dedicated to supporting vulnerable adults. This role requires strong leadership, strategic thinking, and a commitment to customer-focused services. You will inspire a team, innovate service delivery, and ensure safety, making a meaningful impact on community lives.

Benefits

Professional Growth

Supportive Team Environment

Competitive Pay with Additional Benefits

Qualifications

• Experience managing a 24/7 service in emergency response or social care.
• Track record of motivating teams and delivering excellence.
• Strategic thinking with problem-solving for complex issues.

Responsibilities

• Lead a team for a 24/7 emergency call-handling service.
• Oversee budget management and compliance with legislative requirements.
• Ensure quality standards and support adult safeguarding efforts.

Skills

Leadership

Problem-solving

Customer focus

Flexibility

Education

Full UK manual driving license

Tools

IT packages like Word and Excel

Job description

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Emergency Response Services Manager, London Borough of Hammersmith and Fulham

Client: Red Personnel

Location: London Borough of Hammersmith and Fulham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: dd4aa08257f7

Job Views: 3

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Job Title: Emergency Response Services Manager

Location: London

Reports to: Head of Provided Services

Pay Rate: £28.06 per hour (Umbrella: £35.11)

Join us as an Emergency Response Services Manager – Lead a life-changing service in adult social care.

Are you an experienced manager passionate about delivering exceptional, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can make a real difference to vulnerable adults? If so, we want you to join our team!

We’re looking for a dedicated Careline Manager to lead our 24/7 Careline Service in London. This role involves managing an emergency call-handling service supporting diverse communities around the clock.

Your Role:

• Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring motivation, training, and high standards of care.
• Drive Excellence: Oversee a 24/7 alarm monitoring and response service, ensuring compliance with legislative requirements and service user needs.
• Innovate and Improve: Develop strategies to enhance service delivery, share best practices, and implement innovative solutions.
• Manage Resources: Handle budgets, rotas, and resources efficiently, ensuring adherence to European Working Time Directives.
• Build Partnerships: Collaborate with stakeholders to deliver seamless services and promote the Careline Service across the borough.
• Ensure Safety: Act as Lead Officer for Adult Safeguarding, ensuring policies and procedures protect vulnerable adults.

What We’re Looking For:

• Proven experience managing a 24/7 service, ideally within emergency response, healthcare, or social care sectors.
• Strong leadership skills with a track record of motivating teams and delivering customer-focused services.
• Knowledge of Community Alarm monitoring systems and proficiency in IT packages like Word and Excel.
• Strategic thinking and problem-solving skills for analyzing complex information and implementing solutions.
• A commitment to equality and inclusivity, with understanding of equalities issues.
• Flexibility to participate in an on-call rota, including out-of-hours, nights, and weekends.
• Essential: A full UK manual driving license.

Why Join Us?

• Make a Difference: Improve lives of vulnerable adults in your community.
• Professional Growth: Lead projects, develop practices, and enhance skills.
• Supportive Team: Work within an inclusive and collaborative environment.
• Competitive Pay: £28.06 per hour (Umbrella: £35.11) with additional benefits.

Key Responsibilities:

• Ensure the Careline Service operates 24/7, meeting quality standards and contractual obligations.
• Recruit, train, and support staff with regular supervision.
• Monitor budgets, activity, and performance targets.
• Develop partnerships to enhance service delivery.
• Lead Adult Safeguarding efforts, ensuring policy compliance.
• Prepare reports, maintain records, and meet contractual requirements.

Shifts:

This role is primarily Monday to Friday, 9am–5pm, with flexibility for out-of-hours shifts, nights, and weekends to support the 24/7 rota.

Apply Now!

If you’re ready for this rewarding leadership role and want to make a real community impact, we’d love to hear from you.