Emergency Logistics Coordinator

DWR CYMRU WELSH WATER; Swansea; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

34 days annual leave

Pension contributions

Training & development

Job summary

Dŵr Cymru Welsh Water is seeking an Emergency Logistics & Planning Coordinator to manage day-to-day activities of the Emergency Logistics team, ensuring compliance with SEMD and Water Quality regulations. The role involves coordinating site security, tanker planning, and 24/7 standby coverage to respond to incidents.

You will interact with regulatory bodies, maintain data accuracy, and contribute to cross-team planning within the Emergency Planning & Security function.

Qualifications

• Formal qualification (HNC or above) or equivalent experience.
• Proven experience coordinating site and depot-based activities.
• Experience with governance processes to ensure compliance.
• Experience with SEMD and Water Quality regulations is desirable.
• Experience in compiling data for regulatory reporting.
• Incident management experience.

Responsibilities

• Organise and monitor daily activities of Emergency Logistics technicians and vehicle checks.
• Ensure activities comply with IMS processes in an environmentally sustainable manner.
• Maintain vehicle and driver compliance with Operator Licences and inspections.
• Monitor tanker movements and ensure cost accuracy for depot operations.
• Respond to Water Quality failures and manage associated risk and VOR decisions.
• Provide Health and Safety oversight for teams and subcontractors.
• Support stockpile management and SEMD kit procurement.
• Assist with incident response and stakeholder reporting (TCG representation).
• Assist with DWI response documentation and milestones.
• Audit processes to identify weaknesses and act as escalation point.

Skills

Co-ordination

Regulatory knowledge

Stakeholder liaison

Data reporting

Driver licence

IT skills

Flexibility

Education

HNC or above

Job description

Reporting into the Water Logistics Manager, the Emergency Logistics & Planning Coordinator role is responsible for ensuring the daily workload of the Emergency Logistics team is undertaken in line with DCWWs regulatory obligations (SEMD and Water Quality Regulations) The role also includes supporting wider elements of the Emergency Planning & Security team, including stakeholder liaison / representation, coordinating site security risk assessments, bottled water governance and contributing to regulatory deadlines / milestones as part of the AMP8 SEMD Undertakings Furthermore, there is a require to participate on an out of hours standby rota to ensure the team can respond to emerging issues 24/7.

Key responsibilities of the role:

• Organise and monitor daily activities of Emergency Logistics technicians including equipment deployment / collection, and daily / weekly equipment checks
• Ensure all emergency logistics and maintenance activities are undertaken in accordance with IMS processes and in an environmentally responsible and sustainable manner
• Ensure all vehicles and drivers meet the requirements of our Operators Licence (inspections, daily checks, defect reporting and rectification, management of operating centres etc.) to mitigate any regulatory risk.
• Support with the accurate representation of data by monitoring tanker movements from and returning to depot (ensuring cost accuracy).
• Respond appropriately to Water Quality failures, ensuring processes are followed to avoid deployment of unwholesome water - confirming failed tankers are VOR
• Health and Safety supervisory responsibility for all those involved in the delivery of emergency logistics and maintenance activities within the geographic operating area, including direct and subcontract workforces
• Support EP stockpile management and SEMD kit procurement and availability
• Support the team during incidents, including TCG representation, information gathering for stakeholder reporting, supporting Silver teams
• Support with DWI response documentation and evidence gathering for departmental milestones
• Proactively audit processes, practices and documents to identify weaknesses.
• Act as a point of escalation / support to other colleagues within Emergency Logistics and any contract drivers.
• Monitor the operational area to deliver the lowest cost of service in terms of operating efficiency
• Prepare tanker plans and risk assessments for regularly visited tankering sites
• Liaise with compliance team to ensure tanker water quality and chlorinations are completed accurately
• Ensure that all necessary records are kept satisfying internal and external stakeholder audits.
• Support with contract management of external tankering contract
• Participate in an OOH standby rota and within a working pattern (this will be determined by demand - Monday to Friday 7am - 7pm)

Essential requirements:

• Formal qualification (HNC or above) or equivalent experience.
• Proven experience in co-ordinating site and depot based alternative water activities.
• Experience with reactive logistic operations and the governance process to ensure compliance.
• Experience in relevant legislation (SEMD 2022 & Water Quality regulations 2016) and implementing these in a practical setting.
• Experience in compiling data and information to meet regulatory reporting requirements.
• Incident management experience.

Knowledge & Skills:

• An excellent knowledge of transport and fleet thereby protecting DCWW Operator's Licence (statutory requirement to operate HGV fleet).
• Knowledge of DWI and OFWAT Alternative Water Guidance.
• Good interpersonal skills e.g. building a rapport, listening effectively to others.
• Evident drive for results - demonstrates interest and ability to learn new things, takes initiative, welcomes problems as challenges, finds solutions to problems.
• Excellent problem solving and communication skills.
• Willingness to learn and develop within a high performing team.
• IT Skills including Microsoft Office packages.
• Current, full valid UK driving licence.
• Ability to work flexibly.

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.

Benefits:

• As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including: Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive) Option to buy additional annual leave up to 5 days per year Enhanced employer pension contributions - Up to 11% employer contributions Free Mortgage Brokering Services Enhanced family friendly policies Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes Gym and fitness discounts as well as high street shopping Cycle to work scheme Discount off all Welsh Water visitor attraction centres and gift shops Car-leasing scheme and free on-site parking at all sites Health CashBack scheme and access to an online GP service An employee assistance programme for employees and their immediate family Many more can be found on our website.
• Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.