Emergency Floor Ward Clerk

NHS; Worthing; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading healthcare provider in Worthing is seeking a confident and dynamic Ward Clerk. This role involves supporting a busy medical team, answering calls, and liaising with patients. The ideal candidate will excel in communication and possess clerical experience, ensuring efficient patient support. This is a part-time position with a variety of shifts available.

Qualifications

• Experience dealing with people either personally or on the telephone is essential.
• Clerical experience in a relevant role is essential.
• Evidence of championing diversity in previous roles is essential.

Responsibilities

• Answer the telephone in a timely and courteous manner.
• Provide information to visitors regarding ward routine and patient condition.
• Assist with booking in patients and other clerical tasks.

Skills

Excellent communication skills

Ability to handle conflict

Time management skills

Customer service experience

Education

Basic level English and Maths

Tools

Multiple IT programmes

Job description

Job summary: The Emergency floor is a busy 67 bedded Acute Admissions Unit. We are looking for a confident and dynamic Ward Clerk, who enjoys working in a very busy patient facing role and would thrive as part of our friendly and supportive team.

The role is varied and involves supporting the busy medical team in one of the 4 zones on the Emergency Floor

Main duties of the job

It will involve different admin tasks from booking in patients, answering the phone , filing notes, to booking transport and ordering equipment.

You will need to have excellent communication skills as this role involves liaising with a large selection of people, both internally and externally.

This is a secondment post which will be broken down into two part time positions, working two set days per week.

Shifts available:

• Tuesday, Wednesday and Thursday 07:30 - 19:30
• Tuesday, Thursday and Saturday 08:00 - 19:00
• Wednesday 07:30 - 16:30

About us

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs.

Job description

Job responsibilities: Answer the telephone in a timely and courteous manner; ensuring appointments are made efficiently whilst dealing with the public in a professional and sensitive manner.

Provide information either in person or over the phone to visitors regarding ward routine, infection control, procedures and patient condition updates, where there may be barriers to understanding, as provided by the nurse in charge.

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds.

Person Specification

Knowledge, training and experience: Essential - Clerical experience in a relevant role, Experience dealing with people either personally or on the telephone

Desirable - Previous NHS experience, Knowledge of medical terminology

Communication skills: Essential - Excellent telephone manner, Ability to deal with difficult situations of conflict, Ability to work on own initiative, Demonstrable time management skills and ability to organise and prioritise own workload with conflicting priorities

Education and IT Skills: Essential - Achieved basic level English and Maths

Desirable - Used multiple IT programmes.

Equality, Diversity, and Inclusion: Essential - Evidence of having championed diversity in previous roles, Evidence of having undertaken own development to improve understanding of equalities issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details: University Hospitals Sussex NHS Foundation Trust (279), Worthing Hospital, Lyndhurst Road, Worthing, BN11 2DH