Emergency Dispatch Assistant Bicester | South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 26,000; Full time

Job summary

A healthcare service provider in Bicester is looking for an Emergency Dispatch Assistant to join their team. The role involves handling emergency medical situations, collaborating with dispatchers with patient prioritization, and ensuring effective resource allocation. Candidates should have strong communication skills, customer service experience, and relevant educational qualifications. This role offers a starting salary of £22,816, full training, and various employee benefits.

Benefits

Starting salary of £22,816 plus unsocial hours payments

27 days of holiday rising to 33 days

Enrolment into the NHS Pension Scheme

Continual professional development opportunities

NHS discounts in over 200+ stores

Qualifications

• Competent in using IT systems.
• Customer service experience from a telephone or face-to-face role.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Support emergency dispatchers by following their instructions.
• Operate radio and computer-assisted systems.
• Ensure accurate logging of information.

Skills

Competent in the use of IT systems

Customer service experience

Ability to multi-task

Good written and verbal communication skills

Good knowledge of geographical area

Education

GCSE grades 4-9 or equivalent in Maths and English

Job description

Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.

Please use the link below to watch our video about the Emergency Dispatch Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

As an Emergency Dispatch Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Emergency Dispatch Assistant will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Benefits for this role include:
• Starting salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa)
• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Roles and responsibilities of an Emergency dispatch assistant include:
• Support and assist emergency dispatchers by following their instructions and assisting with their duties
• Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
• Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged

To be successful in this role we require candidates to meet the following criteria:
• Competent in the use of IT systems
• GCSE grades 4-9 or equivalent in Maths and English
• Customer service experience from a telephone or face to face role
• Ability to multi-task and manage competing priorities
• Good Knowledge of geographical area
• Good written and verbal communication skills
• Ability to listen and record information accurately




This advert closes on Sunday 20 Jul 2025