Emergency Dispatch Assistant Bicester

South Central Ambulance Service NHS; Bicester; On-site; GBP 22,000 - 27,000; Full time

Job summary

Join a leading healthcare service as an Emergency Dispatch Assistant in Bicester. Your role will involve assigning ambulance resources to emergencies, using various communication systems, and maintaining a calm demeanor in high-pressure situations. Join a supportive team committed to providing excellent care and development opportunities.

Benefits

Generous holiday entitlement

NHS Pension Scheme

Continual professional development opportunities

Occupational Health support

NHS Discounts across various stores

Qualifications

• Competent in using IT systems.
• Experience in customer service roles.
• Ability to manage competing priorities.

Responsibilities

• Assist emergency dispatchers and follow instructions.
• Operate radio and computer systems for dispatch.
• Assign ambulance resources to patients.

Skills

IT competence

Customer service

Geographical knowledge

Communication skills

Multitasking

Education

GCSE grades 4-9 or equivalent in Maths and English

Job description

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Emergency Dispatch Assistant Bicester, Bicester

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Client:

South Central Ambulance Service NHS

Location:

Bicester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

099e0f54dcd1

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job overview

Emergency Dispatch Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Emergency Dispatch Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.

Please use the link below to watch our video about the Emergency Dispatch Assistant role.

Main duties of the job

As an Emergency Dispatch Assistant based in Bicester, Oxfordshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Emergency Dispatch Assistant will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Working for our organisation

Benefits for this role include:

• Starting salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa)
• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Detailed job description and main responsibilities

Roles and responsibilities of an Emergency dispatch assistant include:

• Support and assist emergency dispatchers by following their instructions and assisting with their duties
• Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
• Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged

To be successful in this role we require candidates to meet the following criteria:

• Competent in the use of IT systems
• GCSE grades 4-9 or equivalent in Maths and English
• Customer service experience from a telephone or face to face role
• Ability to multi-task and manage competing priorities
• Good Knowledge of geographical area
• Good written and verbal communication skills
• Ability to listen and record information accurately

Person specification

Qualifications

• GCSE grades 4-9 or equivalent in Maths and English

Knowledge & Experience

• Customer Service experience from a telephone based or face to face role
• Competent in the use of IT systems
• Good Knowledge of geographical area
• Demonstrable ability to multitask and manage competing priorities
• Demonstrable Experience of working in a time pressured environment

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

Please be assured that any requests for reasonable adjustments will not negatively affect your application.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.