Emergency Department Service Manager – Major Trauma Centre

University Hospitals Birmingham NHS Foundation Trust; Birmingham; On-site; GBP 42,000 - 52,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Band 6 Service Manager for the Emergency Department to lead daily operations, ensure safe patient flow and drive performance improvements. The role works with clinical and operational leaders to manage demand, workforce and incident response in a dynamic Major Trauma Centre setting.

The post offers opportunities to lead service improvement, use data to guide decisions and support staff development, with responsibilities including

Qualifications

• Educated to degree level or able to demonstrate equivalent knowledge and experience.
• Management knowledge equivalent to postgraduate diploma level, acquired through formal qualification, relevant training and/or substantial practical experience.
• Evidence of continuing professional development relevant to operational leadership, people management or service improvement.
• Recognised management, leadership, project management or service improvement qualification.

Responsibilities

• Provide visible day-to-day operational leadership across the Emergency Department, supporting safe patient flow, escalation and delivery of urgent and emergency care standards.
• Monitor demand, capacity, ambulance handovers, length of stay, workforce and performance, using data to identify risks and improvement opportunities.
• Coordinate responses to operational pressures, staffing gaps and digital, estates or infrastructure issues, escalating significant concerns appropriately.
• Lead delegated improvement workstreams and deputise for the Operations Manager when required.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Education

Degree level education

Postgraduate management qualification

Tools

Advanced Excel

Healthcare IT systems

Job description

University Hospitals Birmingham NHS Foundation Trust is seeking a Band 6 Service Manager for the Emergency Department to lead daily operations, ensure safe patient flow and drive performance improvements. The role works with clinical and operational leaders to manage demand, workforce and incident response in a dynamic Major Trauma Centre setting.

The post offers opportunities to lead service improvement, use data to guide decisions and support staff development, with responsibilities including