Emergency Department Receptionist (Band 3)

NHS; Long Lee; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated part-time administrator for their Emergency Department. This role involves providing high-quality reception and administrative services, ensuring efficient patient documentation and effective communication with patients and their families. The ideal candidate will thrive in a fast-paced environment, demonstrating flexibility and a commitment to quality care. Join a supportive team that values collaboration and is dedicated to making a difference in patient care. If you are passionate about healthcare and possess strong organizational skills, this opportunity is perfect for you.

Qualifications

• Significant reception/office experience in a healthcare setting.
• Understanding of confidentiality policies and data quality importance.

Responsibilities

• Reception and documentation of patients using SystmOne.
• Communicating effectively with distressed patients and relatives.

Skills

ECDL/CLAIT or equivalent

SystmOne experience

Microsoft Word

Outlook

Internet Explorer

Aireshare

Job description

Job summary

To provide a high quality 24-hour, efficient, and organized reception/administration service within the Emergency Department, ensuring all procedures are adhered to while working to the Trust Right Care values.

Previous applicants need not re-apply

Main duties of the job

1. Reception and documentation of patients attending the Emergency Department using the hospital computer system (SystmOne).
2. Using own judgment to alert nursing/medical staff regarding patients' conditions that may require urgent intervention.
3. Checking clinical coding on SystmOne prior to discharging patient records, ensuring any follow-up referrals are dealt with according to the appropriate pathway.
4. Communicating effectively and sensitively with distressed patients and relatives.
5. Recognizing and diffusing difficult situations as they arise, particularly during busy times, while retaining composure and willingness to assist.
6. Providing support to the entire Urgent Care team and other members of the multidisciplinary team, both internal and external to the Trust.
7. Performing general admin duties such as filing, handling telephone inquiries, scanning, etc.

About us

You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries, and liaising with the Acute Assessment Unit admin team.

You will need to be flexible and adaptable, as you may be asked to swap shifts occasionally to meet service demands.

We are seeking staff committed to quality and care, working together for patients.

Date posted

02 May 2025

Pay scheme

Agenda for Change

Band

Band 3

Salary

Depending on experience, pro-rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

423-7164775

Job locations

Airedale Hospital, Skipton Road, Steeton, Keighley, BD20 6TD

Job description

For further details, please see the attached job description and person specification.

Person Specification

Qualifications

• Essential: ECDL/CLAIT or equivalent or SystmOne experience

• Desirable: IT skills e.g., Microsoft Word, Outlook, Internet Explorer, Aireshare

Experience

• Essential: Significant and recent reception/office experience in a healthcare setting; understanding of confidentiality policies; experience working shifts with flexibility; experience in a pressurized environment; dealing with distressed patients and relatives; working in a multidisciplinary team; general office experience; understanding data quality importance.

• Desirable: Previous Emergency Department experience; understanding appointment systems; experience working a 24/7 shift system, including nights.

Additional information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure and Barring Service check for any previous convictions.

Employer details

Employer: Airedale NHS Foundation Trust

Address: Airedale Hospital, Skipton Road, Steeton, Keighley, BD20 6TD

Website: https://www.airedale-trust.nhs.uk