Emergency Department Receptionist

NHS; Wrexham; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading health organization in Wrexham is seeking an administrator for its Emergency Department. This role requires excellent customer service, communication skills, and the ability to manage confidential patient information. Candidates should have a good education standard and be adaptable. The position offers a competitive salary between £25,313 and £26,999 per annum pro rata, with flexible working hours.

Qualifications

• Able to demonstrate English and Mathematics to GCSE or equivalent level.
• NVQ level 3 in Customer Care or equivalent qualification or experience required.
• Previous customer service experience essential.
• Experience in the NHS preferred.
• Able to handle communication of confidential information.

Responsibilities

• Provide comprehensive reception service to the Emergency Department.
• Work as part of a multi-disciplinary team to resolve patient queries.
• Maintain strict confidentiality when dealing with staff and patients.

Skills

Excellent customer service skills

Communication skills

Organisational skills

Flexibility and adaptability

Education

GCSE in English and Mathematics

NVQ level 3 in Customer Care

Tools

MS Windows

MS Word

MS Excel

MS Teams

Symphony / WPAS

Job description

An exciting opportunity has become available to join the administration team in the Emergency Department at Wrexham Maelor Hospital.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.

Rolling pattern of Tues/ Weds 17.00-22.30, Sat / Sun 09.00-15.15, Mon 17.00-22.30, Sat / Sun 15.45-22.30, Thurs / Fri 17.00-22.30.

Main duties of the job

To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Able to demonstrate English and Mathematics to GCSE or equivalent level
• NVQ level 3 in Customer Care or equivalent qualification or experience

Experience

• Customer Service experience
• Previous NHS experience

Knowledge

• Able to use MS Windows, Word, Excel, TEAMS
• Able to work on own initiative
• Previous use of the hospital systems i.e. Symphony / WPAS
• Previous experience of communication, confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata