Emergency Department Receptionist

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading health organization in North Wales is looking for an Administration Support role in the Emergency Department at Wrexham Maelor Hospital. The position requires a flexible approach and excellent customer service skills to support the clinical team while ensuring patient satisfaction and confidentiality. Candidates should be adaptable and able to handle sensitive information with discretion. This role offers a family-friendly work environment.

Benefits

Family-friendly benefits

Work-life balance policies

Qualifications

• Good standard of education.
• Adaptable with good organisational skills.
• Excellent customer service and communication skills.
• Ability to deal with sensitive matters and highly confidential patient information.
• Flexibility to work a rolling pattern.

Responsibilities

• Provide comprehensive reception service to the Emergency Department.
• Ensure an effective service is provided and patient satisfaction is maximised.
• Exercise own judgement to promptly and efficiently resolve patient queries.
• Maintain confidentiality and handle sensitive information with courtesy and discretion.
• Support administrative tasks required by the clinical team.

Job description

Overview

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. We are committed to promoting equality and diversity and welcome applicants under the Disability Confident Employer scheme. We offer family‑friendly benefits, including work‑life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than applications submitted in English. Please check your email account regularly: successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Role

Exciting opportunity to join the administration team in the Emergency Department at Wrexham Maelor Hospital. The post is part of a very busy team requiring a flexible approach to service needs, a pleasant personality, and a positive attitude. The post holder will provide effective administrative support to the clinical team in the Emergency Department and maintain strict confidentiality when dealing with staff, patients, carers and relatives.

Responsibilities

• Provide comprehensive reception service to the Emergency Department as part of a multi‑disciplinary team.
• Ensure an effective service is provided and patient satisfaction is maximised.
• Exercise own judgement to promptly and efficiently resolve patient queries within own professional constraints.
• Maintain confidentiality and handle sensitive information with courtesy and discretion at all times.
• Support any administrative tasks required by the clinical team to enable smooth department operation.

Requirements / Qualifications

• Good standard of education.
• Adaptable with good organisational skills.
• Excellent customer service and communication skills.
• Ability to deal with sensitive matters and highly confidential patient information.
• Flexibility to work a rolling pattern (examples: Tue/Wed 17:00–22:30; Sat/Sun 09:00–15:15; Mon 17:00–22:30; Sat/Sun 15:45–22:30; Thu/Fri 17:00–22:30).

Working for our Organisation

We are committed to equality and diversity and welcome applicants under our Disability Confident Employer scheme. For more information about our organisation, values and the support available, please refer to the overview above.