Emergency Department Receptionist

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A healthcare organization in Wales is looking for an Entry Level Administrative role to join their Emergency Department at Wrexham Maelor Hospital. The successful candidate should have excellent customer service and communication skills, alongside a GCSE level in English and Mathematics. Responsibilities include reception service provision and patient query management, with flexible working hours across various shifts.

Qualifications

• Experience in a clerical or reception role.
• Customer service experience is essential.
• Welsh speaking at minimum level 3 is required.

Responsibilities

• Provide a comprehensive reception service to the Emergency Department.
• Resolve patient queries using own judgement.
• Maintain confidentiality while dealing with staff, patients, and relatives.

Skills

Excellent customer service

Communication skills

Organisational skills

Ability to maintain confidentiality

Education

GCSE or equivalent level in English and Mathematics

NVQ level 3 in Customer Care or equivalent

Tools

MS Windows

MS Word

MS Excel

Microsoft Teams

Job description

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Job Overview

An exciting opportunity has become available to join the administration team in the Emergency Department at Wrexham Maelor Hospital.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.

Rolling pattern of Tues/ Weds 17.00-22.30, Sat / Sun 09.00-15.15, Mon 17.00-22.30, Sat / Sun 15.45-22.30, Thurs / Fri 17.00-22.30.

Main duties of the job

To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Able to demonstrate English and Mathematics to GCSE or equivalent level
• NVQ level 3 in Customer Care or equivalent qualification or experience
• Welsh speaking - minimum level 3 required
  
  

Experience

Essential criteria

• Previous clerical/office/reception experience
• Customer Service experience
  
  

Desirable criteria

• Previous NHS experience
  
  

Knowledge

Essential Criteria

• Able to use MS Windows, Word, Excel, TEAMS
• Excellent communication skills
• Able to work on own initiative
  
  

Desirable criteria

• Previous use of the hospital systems i.e. Symphony / WPAS
• Previous experience of communication, confidential information

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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