Emergency Department Receptionist

NHS; Lancaster; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Lancaster is seeking an Emergency Department Receptionist. The role involves being the first point of contact for patients, requiring excellent communication and hospitality skills. Duties include booking patients and handling enquiries. Flexible shifts are available, making it suitable for various schedules. Join us to make a difference in patient care.

Qualifications

• Good standard of general education.
• Previous experience of making appointments and reception duties.
• Experience of dealing with the public.

Responsibilities

• Book patients who self-present to the department.
• Handle telephone enquiries from patients and relatives.
• Provide a wide range of admin and receptionist skills.

Skills

Excellent communication skills

Hospitality skills

Admin and receptionist skills

Computer skills including Microsoft Office

Education

BTEC or NVQ Level 3 in office administration

ECDL or RSA Level 2/3

Job description

Go back University Hospitals of Morecambe Bay NHS Trust

Emergency Department Receptionist

The closing date is 19 October 2025

An exciting opportunity has arisen to join our Reception team in the Emergency Department and Urgent Treatment Centre at RLI on a fixed term basis of 6 months. Any hours up to full time hours will be considered.

You will be the first point of contact for many of our patients and will be required to have excellent communication and hospitality skills.

The following shifts are available:

• 07:30-15:30
• 08:00-20:00
• 08:30-20:30
• 15:30-23:30
• 21:30-07:30

This is a varied rota and you must be available to work all of the above shifts.

Your rota will be allocated six weeks in advance, however, due to some shifts being longer than others; you may work slightly more hours one week and fewer the next.

Main duties of the job

You will be able to provide a wide range of admin and receptionist skills whilst dealing with patients in a sensitive and efficient manner.

You will be responsible for booking in patients who self present to the department or arrive by emergency ambulance.

You will also deal with telephone enquiries from patients and relatives.

About us

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

Person Specification

Education and Qualifications

• Good standard of general education
• BTEC or NVQ Level 3 in office administration or equivalent experience
• ECDL or RSA Level 2/3

Experience

• Previous experience of making appointments and reception duties
• Experience of dealing with the public
• Evidence of computer skills including Microsoft Office
• Previous experience of NHS information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust

Salary: £24,937 to £26,598 a year, pro rata