Emergency Department Receptionist

University Hospitals of Morecambe Bay NHS Foundation Trust; Lancaster; On-site; GBP 21,000 - 27,000; Full time

Job summary

A regional healthcare provider in Lancaster seeks a Receptionist for its Emergency Department. The ideal candidate will manage patient bookings, handle inquiries, and must have excellent communication skills. Variable shift availability is essential, with opportunities for full-time hours. The role offers a dynamic working environment alongside a supportive team.

Qualifications

• Ability to work variable shifts including early mornings, late evenings, and overnight.
• Experience in dealing with patients and sensitive situations.
• Strong organizational skills to manage patient bookings.

Responsibilities

• First point of contact for patients and visitors.
• Booking in patients from various arrival methods.
• Handling telephone inquiries efficiently.

Skills

Excellent communication skills

Hospitality skills

Admin skills

Job description

An exciting opportunity has arisen to join our Reception team in the Emergency Department and Urgent Treatment Centre at RLI on a fixed term basis of 6 months. Any hours up to full time hours will be considered.

You will be the first point of contact for many of our patients and will be required to have excellent communication and hospitality skills.

Available shifts include:

• 07:30-15:30
• 08:00-20:00
• 08:30-20:30
• 15:30-23:30
• 21:30-07:30

This is a varied rota and you must be available to work all of the above shifts. Your rota will be allocated six weeks in advance, however, due to some shifts being longer than others; you may work slightly more hours one week and fewer the next.

You will be able to provide a wide range of admin and receptionist skills whilst dealing with patients in a sensitive and efficient manner. You will be responsible for booking in patients who self present to the department or arrive by emergency ambulance. You will also deal with telephone enquiries from patients and relatives.

We operate from three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

For further details / informal visits contact: Nicola Smith, Manager, [e-mail], 07973785172