Emergency Department Receptionist

NHS; Lancashire; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is looking for a Receptionist to join their Emergency Department team. The role involves welcoming patients, handling administrative tasks, and managing telephone inquiries. Ideal candidates should demonstrate excellent communication and hospitality skills, possess relevant qualifications, and be adaptable to varied shifts. This is a fixed-term position for 6 months with flexible hours available.

Qualifications

• Previous experience of making appointments and reception duties is essential.
• Experience of dealing with the public.
• Evidence of computer skills including Microsoft Office.

Responsibilities

• Provide a wide range of admin and receptionist skills whilst dealing with patients.
• Be responsible for booking in patients who self present to the department.
• Deal with telephone enquiries from patients and relatives.

Skills

Excellent communication skills

Hospitality skills

IT Skills

Education

BTEC or NVQ Level 3 in office administration or equivalent experience

Good standard of general education

Tools

Microsoft Office

Job description

Overview

Job Summary: An exciting opportunity has arisen to join our Reception team in the Emergency Department and Urgent Treatment Centre at RLI on a fixed term basis of 6 months. Any hours up to full time hours will be considered. You will be the first point of contact for many of our patients and will be required to have excellent communication and hospitality skills.

Shifts: 07:30-15:30, 08:00-20:00, 08:30-20:30, 15:30-23:30, 21:30-07:30. This is a varied rota and you must be available to work all of the above shifts. Your rota will be allocated six weeks in advance; however, due to some shifts being longer than others, you may work slightly more hours one week and fewer the next.

Responsibilities

• Provide a wide range of admin and receptionist skills whilst dealing with patients in a sensitive and efficient manner.
• Be responsible for booking in patients who self present to the department or arrive by emergency ambulance.
• Deal with telephone enquiries from patients and relatives.

About Us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises. Details include Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services with full Emergency Departments and related units, while WGH provides an Urgent Treatment Centre for non-life threatening conditions. All three main hospitals provide a range of planned care and diagnostics across Morecambe Bay.

Details

Date posted: 06 October 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum, pro rata

Contract: Fixed term

Duration: 6 months

Working pattern: Full-time, Part-time

Location: Royal Lancaster Infirmary, Ashton Road, Lancaster, LA1 4RP

Job Description and Person Specification

Job responsibilities: To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay by visiting the website: https://www.uhmb.nhs.uk/

Essential Qualifications

• Good standard of general education
• BTEC or NVQ Level 3 in office administration or equivalent experience
• Excellent IT Skills

Desirable Qualifications

• ECDL or RSA Level 2/3

Experience

• Essential: Previous experience of making appointments and reception duties
• Experience of dealing with the public
• Evidence of computer skills including Microsoft Office

Desirable Experience

• Previous experience of NHS information systems

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be necessary to check for any previous criminal convictions.

Employer details

Employer: University Hospitals of Morecambe Bay NHS Trust

Address: Royal Lancaster Infirmary, Ashton Road, Lancaster, LA1 4RP

Employer's website: https://www.uhmb.nhs.uk