Emergency Department Receptionist

Sussexcommunity; Guildford; On-site; GBP 26,000; Full time

Job summary

Join a compassionate team at Royal Surrey County Hospital NHS Foundation Trust as a Receptionist in the Emergency Department. This role involves providing a welcoming reception service, managing communications between patients and healthcare staff, and gaining valuable experience in a dynamic environment. The Trust is committed to professional development and provides a supportive workplace for its staff.

Benefits

Career support and development

Health and wellbeing programs

Employee benefits package

Qualifications

• Friendly and professional attitude required.
• Ability to handle stressful situations with courtesy and empathy.
• Experience in patient contact position preferred.

Responsibilities

• Provide a friendly, caring and efficient reception service.
• Communicate between Patients, Ambulance Crews, and Medical staff.
• Handle patient data processing.

Skills

IT skills

Organizational skills

Customer service

Empathy

Education

General education to GCSE level

Job description

This is an excellent opportunity to join a friendly, supportive team working in Emergency Care. The Emergency Department is a friendly, exciting place to work currently undergoing a large transformational project with exciting new developments and opportunities.

We are looking for Receptionists to work on our friendly reception desks in the Emergency Department. The successful candidates will undertake a variety of reception duties including working on our A&E, AEC, EAU and Guildford Ward Reception and processing Patient data. You will also act as a focal point of communication between Patients, Ambulance Crews and Medical / Clinical staff.

The successful candidates will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete / input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy.

The Emergency Department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. This will be planned 6 weeks in advance.

The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.

Main duties of the job

To provide a calm, friendly and welcoming reception to Emergency Floor incorporating A and E, Emergency Assessment Unit and Ambulatory and Emergency Care

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

Provide a friendly, caring and efficient reception service to support our busy and dynamic Emergency Floor environment.

Person Specification

Qualifications

• General education to GCSE level

Knowledge

• Previous experience in patient contact position
• Previous NHS experience in admin role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,427 a year(per annum) pro-rata -includes high cost area supplements (HCAS).