Emergency Department Patient Flow Co-ordinator

North Bristol NHS Trust; Bristol; On-site; GBP 24,000 - 26,000; Full time

Job summary

North Bristol NHS Trust seeks a Patient Flow Co-ordinator for their Emergency Department. The role involves managing patient data, ensuring smooth operations, and providing excellent customer service in a challenging environment, all while collaborating with the medical staff. Ideal candidates will possess strong IT and communication skills and the ability to thrive under pressure.

Qualifications

• Previous experience in a busy environment is beneficial.
• Familiarity with multi-disciplinary teams is important.
• Proficiency in IT skills, especially in Word and Excel, is necessary.

Responsibilities

• Collate and organize operational data for the department.
• Facilitate patient discharges and support low along with managing queries.
• Assist in the management of departmental calls and actions.

Skills

Conflict resolution

Problem solving

Communication skills

Education

GCSE level or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

This post is only open to internal applicants.

Emergency Department Patient Flow Co-ordinator

Band 3

Main area Emergency Medicine Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Shift cover required Monday - Sunday 24/7) Job ref 339-MD7795-BAL

Site Southmead Hospital, North Bristol NHS Trust Town Bristol Salary £24,625 - £25,674 per annum. Pro rata for part time roles. Salary period Yearly Closing 29/05/2025 08:00

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Job overview

A new and exciting opportunity is available working in the Emergency Department at Southmead Hospital, where no two days are the same. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Emergency Department.

You must be self-motivated, be able to remain calm under pressure and demonstrate willingness to undertake and learn new tasks within a busy, and at times, demanding department. You will have varied development opportunities, learn new skills and work within a diverse and supportive team. The successful candidate will work collaboratively with the Nurse in charge and Consultant in charge of the Emergency Department to facilitate the smooth operational running of the department, interfacing with the site team, Divisions, Trust wide and external NHS teams to achieve this.

The Patient Flow Co-ordinator will support the Emergency Department to ensure accurate and timely data input and flow support in order to prevent unnecessary delays and improve patient experience.
Full and part-time hours will be considered, although the needs of the service must be met. Please note that night shifts and weekends are included in the working pattern.

Main duties of the job

The Patient Flow Co-ordinator will be responsible for collating and organising all data pertinent to the operational running of the department, inclusive of ensuring the accurate and timely provision of information to be shared internally and externally and therefore informing decision making. The post holder will facilitate discharges, escalate delays and support low wherever possible. The successful candidate will have previously developed IT skills, including proficiency in Word, Excel, and excellent communication skills and will be familiar with the operational demands and performance metrics that the Emergency Department report against.
Main duties include:
- Provide excellent customer service
- Respond to face to face and telephone queries
- Be a point of contact for operational issues
- Facilitate efficient flow through the department to avoid unnecessary delays and improve patient experience
- Live breach validation

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

JOB SUMMARY

The post holder will provide a comprehensive, high quality and professional administration service to support the Emergency Department.

The successful candidate will have a key role in chasing up the management of patients against the 4 hour target within the Emergency department and will act as a point of contact for the team providing diplomacy and tact when necessary, assisting in alleviating the daily demands placed on the team. These will include managing calls from the wards and visitors, logging departmental data and playing a key role in capturing actions when the hospital is in a high state of escalation.

They will assist in the operational escalation process by providing administrative support in emergency zone huddles, noting actions and providing the necessary site information.

Person specification

Education/Training/Qualifications

• GCSE level or equivalent experience

Work Experience

• Microsoft Excel, Word & Information Databases
• Working with multi-disciplinary teams
• Working in a busy and demanding environment

Knowledge/Skills/Abilities

• Conflict resolution & Problem solving
• Good verbal and written communication skills
• Minute Taking skills / Short Hand

Other

• Able to work flexibly across days and potentially into late evenings.

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

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