Emergency Department Clerical Officer

Integrated Care System; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in England is seeking an Emergency Department Clerical Officer. The role involves managing patient records, handling inquiries, and ensuring confidentiality within a busy A&E setting. Candidates should have GCSEs in Maths and English, along with experience in a general office environment. Join a dedicated team striving for high-quality patient care.

Qualifications

• Educated to GCSE standard with Maths and English Language at grades A-C.
• Knowledge of Careflow and information governance.
• Experience with general office equipment.

Responsibilities

• Responsible for A & E patient reception and computer entries.
• Produce necessary paperwork for patient processing.
• Handle telephone inquiries and make clinic appointments.

Skills

Computer database input

General office experience

Education

GCSE in Maths and English Language (A-C)

NVQ 2 Business Admin or equivalent

Job description

Go back The Shrewsbury and Telford Hospital NHS Trust

Emergency Department Clerical Officer

The closing date is 11 August 2025

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Main duties of the job

To be responsible for the reception of A & E patients on the computerised recording system.

To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.

To Photocopy notes ready for patient to go to a ward

To be responsible for the accurate scanning of A & E notes and results if necessary.

To be responsible for the speedy retrieval of old A & E cards as necessary.

To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.

To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.

To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.

To be able to use Tel tracking when Flow Co is not available Login needed

To be responsible for maintaining confidentiality of patient information

To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.

To be responsible for maintaining confidentiality of patient information.

To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

About us

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

• oEducated to GCSE standard with Maths and English Language at grades A-C.
• information Goverence
• Knowledge of Careflow
• NVQ 2 Business Admin or equivalent experience

Experience

• experience with computer database input and related equipment
• General office experience of photocopiers, faxes, printers etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust