Emergency Department Assistant

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 23,000 - 28,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an Emergency Department Assistant (Band 2) in Bath. The role provides vital portering, technical and general support to ensure the 24-hour ED runs safely and efficiently. 37.5 hours per week with shifts including nights; permanent, full-time/part-time options

The post is in a busy ED serving around 75,000 patients annually. You will work closely with the team to transfer patients, support staff, and maintain patient dignity and safety.

Qualifications

• Ability to work with or without direct supervision.
• Experience of working with the public.
• Understands the need for confidentiality.
• Willingness to undertake training courses relevant to the role.

Responsibilities

• Respond promptly and courteously to requests from department staff.
• Escort patients and visitors to and from the Emergency Department.
• Move patients by wheelchair, bed or trolley.
• Carry out regular checks on equipment and assist with transfers as needed.
• Communicate effectively with the multi-disciplinary team and patients.

Skills

Ability to work with or without direct

Experience of working with the public

Confidentiality awareness

Willingness to undertake training

Job description

Main area Emergency Department Grade Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Shifts including nights) Job ref 427-8339305

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospitals Bath Town Bath Salary £25,272 per annum pro rata if part time Salary period Yearly Closing 20/10/2026 23:59

Emergency Department Assistant

Band 2

Job overview

Are you enthusiastic, motivated, and ready to make a real difference in urgent and emergency care?

If you thrive in a busy environment, enjoy helping others, and want a role where no two days are the same, this could be the perfect opportunity for you.

We’re excited to offer a role within our Emergency Department, supporting a service that sees around 75,000 patients every year. As a key member of the team, you will provide vital portering, technical and general support to help keep this 24‑hour department running safely and efficiently.

You’ll be trained and supported to undertake a wide range of duties, including assisting with the safe transfer of patients throughout the hospital and helping the team respond to the fast‑moving needs of the department. With average daily attendances of over 200 patients, this role is both challenging and incredibly rewarding.

We’re looking for someone who is proactive, calm under pressure and confident working with people from all walks of life. Excellent communication skills and a flexible approach to shift working are essential, as the role covers a 24‑hour rota.

If you're passionate about supporting patients who need urgent and emergency care, and want to be part of a committed and friendly team, we’d love to hear from you.

Main duties of the job

• 1.1 Respond promptly and courteously to all requests from the sister/ charge nurse, or from another member of staff in the Emergency Department.
• 1.2 Liaise regularly with the operational leaders to ensure the delivery of an efficient, high quality service
• 1.3 Escort patients and visitors to and from the Emergency Department.
• 1.4 Move patients by wheelchair, bed or trolley, including movement of the deceased.
• 1.5 Maintain privacy and dignity of the patient during escort/ transfer.
• 1.6 To communicate effectively with all members of the multi-disciplinary team, patients, relatives and carers and member of the public.
• 1.7 To actively promote the Trust values.
• 1.8 Collect and deliver stores, drugs, medical records, medical gases, beds, equipment, department- based furniture, bloods and specimens as well as other ad- hoc requests
• 1.9. Carry a pager, operate telephones and respond to emergency alerts including helicopter arrival.
• 1.10 Assist qualified staff to move patients from/to trolley/bed/ wheelchair
• 1.11 Carry out regular checks on clinical and technical equipment, to include servicing and repairs as necessary e.g. responsibility for quality control and fault finding on Blood Gas Analysers, undertaking daily checks and rectifying faults, liaising with Haematology where appropriate.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well‑being. We’ve even got a pool!

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Specific Skills

• Ability to work with or without direct supervision

Knowledge and experience

• Experience of working with the public
• Understands the need for confidentiality
• Willingness to undertake training courses relevant to the role

Values

• Values and respects others, treats everyone as an individual, is nonjudgemental
• Helps and co-operates with colleagues

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.