Emergency Care Ward Clerk

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 10,000 - 16,000; Part time

Job summary

Betsi Cadwaladr University Health Board is seeking a part-time Band 2 Ward Clerk to join the Emergency Care Directorate at Ysbyty Gwynedd. This role involves delivering essential administrative support, maintaining patient records, and ensuring effective communication within the healthcare team. The successful candidate will possess excellent IT skills, a strong professional attitude, and a commitment to patient confidentiality, with proficiency in Welsh being essential.

Qualifications

• Demonstrated clerical/office experience.
• Welsh speaker to a minimum of Level 3.
• Previous NHS experience is a plus.

Responsibilities

• Provide professional, efficient administrative support to the Same Day Emergency Care Unit.
• Maintain patient confidentiality and manage documentation accurately.
• Respond to inquiries and communicate with healthcare professionals and patients.

Skills

Excellent communication skills

Excellent IT skills

Education

GCSE Grade C in English and Maths or equivalent

NVQ Level 2 Admin/Customer Care

Tools

WPAS

iFIT

Job description

Job Overview

We are seeking to appoint a part time (16 hour) Band 2 Ward Clerk to support the Emergency Care Directorate at Ysbyty Gwynedd.

It is essential that the applicant has knowledge of secretarial or administrative procedures and systems and possesses a high level of computer skills including Microsoft Office, WPAS and iFit; and a good telephone manner. A flexible approach to work is needed to meet the demands of the service.

You will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

You will also have the ability to work both independently and as part of a team, using discretion, judgment and initiative. Excellent written and verbal communication skills are essential together with a keen eye for detail, with the ability to process and generate urgent and routine correspondence.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

The ability to speak Welsh to a minimum Level 3 is essential for this role.

Main duties of the job

The EC Ward Clerk will be responsible for providing a professional, efficient, accurate and prompt administrative/clerical service to the Same Day Emergency Care Unit (SDEC) and Acute Medical Unit (AMU) to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Service Support Manager - Emergency Care.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

• To receive and respond to telephone enquiries in a professional, helpful and sensitive manner.
• Communicate with GPs, other Health and Social Services, voluntary sector, patients and relatives.
• Processing ward documentation e.g. admissions and discharges
• Use of WPAS to manage all referrals in a timely manner.
• The post holder will ensure that all case notes, their content and other records are tracked to the relevant person.
• Filing of results in case notes.
• Maintain appropriate manual/computerised systems and update as required.
• Photocopying of appropriate documentation.
• Any other ad hoc duties, which are reasonable and appropriate to the grade, thereby supporting each other as a team and the service as a whole.
  
  

Person specification

Qualifications

Essential criteria

• Able to demonstrate English and Maths to GCSE Grade C or equivalent
  
  

Desirable criteria

• NVQ Level 2 Admin/Customer Care
  
  

Experience

Essential criteria

• Previous Clerical / Office experience
• Welsh Speaker to a minimum of Level 3
  
  

Desirable criteria

• Previous NHS experience
• WPAS/iFIT User
  
  

Abilities

Essential criteria

• Excellent communication skills
• Excellent IT skills