Emergency Care Assistant

Cardiff and Vale University Health Board; Newbury; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS Pension

CPD opportunities

Employee discounts

Job summary

Cardiff and Vale University Health Board is seeking an Emergency Care Assistant to support clinicians responding to 999 calls and provide essential patient care. You will assist with both emergency and non-emergency driving duties, and work shifts that include days, lates, nights, and weekends.

The role requires calmness under pressure and compassionate care. Training is provided through a comprehensive programme.

Qualifications

• GCSEs or equivalent required.
• Experience in customer care or healthcare settings preferred.
• Ability to stay calm under pressure and communicate effectively.

Responsibilities

• Support clinicians responding to 999 calls and assist with patient care.
• Assist with emergency and non-emergency driving duties.
• Work shifts including days, lates, nights and weekends.

Job description

As an ECA, you will support clinicians responding to 999 calls, providing patient care and assisting with emergency and non-emergency driving duties., Emergency Care Assistants work in a challenging but rewarding role that provides essential support to our qualified clinical practitioners in responding to Accidents, Emergencies and Urgent Care requirements of the public. No two shifts will be the same, you might be called out to a road accident victim with multiple severe injuries or to someone who has had a heart attack, you could even be transferring a very sick baby to a specialist centre or dealing with an elderly person who has fallen down the stairs. We are looking for people who can demonstrate our values of Caring, Professionalism and Honesty in all they do. If you have experience of remaining calm under pressure, can demonstrate your caring and compassionate nature and do not mind working shifts (including days/lates/nights and weekend working), then we would like to hear from you now. You must be able to commit to the full 10-week training programme. The training course consists of a full corporate induction week, 5 weeks of clinical training which includes basic life support skills, moving and handling and assisting the Clinical Practitionersand a 4-week driver training course including Blue Light conditions. Once you have successfully completed your training, you will continue to a six month operationally monitored assessment-training programme, which is monitored locally by your Team Leader and Clinical Team Educator., This is going to be a competitive process and we strongly advise you.

• Valid UK full B category driving licence and full manual C1 category licence with no more than 3 penalty points., Driving is an essential skill for this role, C1 or C1 provisional category manual driving licence is essential at the point of application with no more than 3 penalty points. This will be checked and due to the timescales for obtaining C1 provisional, we will not be shortlisting anyone without this category on their licence., Full UK manual Driving Licence and C1 (provisional accepted at the time of application - must have 'full' C1 prior to starting in position if successful) - consider applications who have up to 3 points
  3 GCSEs at Grade 4 (C) or above including English and Maths or equivalent qualification. If you can demonstrate experience equivalent to this level of qualification, particularly where this is combined with experience in a similar healthcare or caring role, this may also be considered., 3 GCSEs at grade 4 (C) or above including English and Maths, or equivalent qualification. Functional and Key Skills level 2 will also be accepted. OR Applicants who can demonstrate relevant experience equivalent to this level of qualification, particularly where this is combined with experience in a similar healthcare or caring role, may also be considered e.g. Police Officer, Firefighter or Dental Nurse, First aid certificate - completed within the last 2 years
• Evidence of self-development CPD / Portfolio, Previous experience of working in a customer care role, Previous experience of working with patients
• Previous shift working experience
• Previous NHS experience, Ability to communicate effectively: aurally, orally, and in writing
• Ability to use communication and computerised systems e.g. mobile phones, online systems, and email
• Customer Service / People Skills
• Ability to work within a team environment and alone
• Ability to deal with patients in a caring, professional and compassionate manner
  Benefits we offer:o Full training and a range of courses which you can book locally.o Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).o Automatic enrolment into the NHS Pension Scheme.o Access to continual professional development within SCAS and the wider NHS.o Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.o NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.o Ability to join our staff networking groups (as a member, ally or just for interest).
• Corporate InductionIt's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our
• Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire) or Bicester (Oxfordshire). More specific details will be sent to you once your start date has been confirmed.
• Please note - depending on your role additional training may be required following on from your corporate induction.