Emergency Call Handler -PT - 20hrs

TN United Kingdom; Braintree; On-site; GBP 20,000 - 30,000; Part time

Job summary

An innovative and market-leading organization in the forensic care sector is seeking compassionate Emergency Call Handlers. This role involves providing vital support to individuals affected by sexual assault, working closely with police and social services. Ideal candidates will possess excellent telephone and customer service skills, alongside the ability to multitask in a fast-paced environment. Join a team committed to making a difference in the lives of those in need, while receiving extensive training and development opportunities. This part-time position offers a unique chance to contribute to an essential service, ensuring the highest standards of care and support for vulnerable individuals.

Qualifications

• Compassionate individual with a desire to help others.
• Experience in call handling and triage roles.

Responsibilities

• Support individuals affected by sexual assault and rape.
• Work with police and social services for forensic examinations.

Skills

Telephone Skills

Customer Service

IT Literacy

Communication Skills

Multitasking

Stress Management

Education

Minimum of 3 GCSEs at grade C or above

Job description

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Client:

Location:

Braintree, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c96f8658cca

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About the Role

Are you looking for a new and exciting alternative career path within the forensic care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

Mountain Healthcare provides holistic support and forensic services across the country. We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.

The role involves supporting people affected by sexual assault and rape, working with police and social services to arrange forensic examinations at our Sexual Assault Referral Centres.

The right candidate needs to multitask and work well under pressure. It’s a busy role, where no two days are the same. IT skills and customer service experience are essential.

We are offering part-time work – 20 hours per week.

This role suits candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.

Please note: All successful candidates will undergo pre-employment checks including an Enhanced DBS check, references, and police vetting NVVP Level 2 checks.

To succeed, you will need:

• Excellent telephone manner
• Effective social skills from public interaction
• Understanding of call handling and triage roles
• Strong verbal and written communication skills
• Results-oriented with good interpersonal skills
• IT literacy
• Ability to handle confidential and distressing information
• Ability to work under pressure
• Knowledge of health and safety issues
• Ability to prioritize workload and meet targets
• Team player
• Sensitivity to individual and group needs
• Ability to develop professional relationships
• Self-motivated and able to work independently
• Stress management and decision-making skills
• Mature and professional approach
• Flexibility in location and hours
• Minimum of 3 GCSEs at grade C or above, or equivalent
• Willingness to undertake further training
• Understanding of equality and diversity issues

About Company

Founded by passionate clinicians, Mountain Healthcare leads in clinical forensic healthcare in the UK, partnering with NHS England and police. Our services include SARCs, police custodial healthcare, secure estate healthcare, and clinical advice.

We value kindness and integrity, providing trauma-informed care to improve health outcomes for patients in the criminal justice system. We leverage technology and partnerships to ensure effective, safe, and respectful services, prioritizing patient rights and safety.

Join us and make a difference

Careers in clinical forensic healthcare are rapidly growing. We offer extensive training and development, including our Forensic Practitioner Gateway, CPD courses, and sector events.

DE&I

We are committed to promoting equality, diversity, and inclusion. We welcome applications from all backgrounds, regardless of age, disability, gender, race, religion, sexuality, or personal circumstances.