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Emergency Call Handler -PT

Mountain Healthcare

Braintree

On-site

GBP 100,000 - 125,000

Part time

6 days ago

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Job summary

Mountain Healthcare seeks compassionate Emergency Call Handlers for their 24/7 contact center in Braintree. Candidates must possess strong customer service skills, IT literacy, and the ability to manage sensitive situations effectively. This part-time role offers a flexible work environment and contributes to vital forensic support services.

Benefits

Enhanced sickness, maternity, neonatal, and adoption pay

Well-being programs

Flexible rota planning for work-life balance

Six weeks' annual leave

Pension scheme

Bonus scheme

Life assurance

Apprenticeships and training courses

Employee assistance program

Recognition awards

Funding for higher education after one year

Qualifications

Must be compassionate and able to multitask under pressure.
Needed skills include customer service and telephone triage understanding.
Willingness to undertake further skills training is essential.

Responsibilities

Support individuals affected by sexual assault and rape.
Collaborate with police and social services for forensic examinations.
Handle sensitive and confidential information in high-pressure situations.

Skills

Telephone manner

Customer service

IT literacy

Listening skills

Effective communication

Stress management

Education

Minimum of 3 GCSEs at grade C or above or equivalent

About The Role

Are you looking for a new and exciting career within the forensic care sector? Would you like to work for an innovative, market-leading organization?

This is a perfect opportunity for a compassionate individual eager to help others during their greatest need.

Mountain Healthcare provides holistic support and forensic services nationwide. We are seeking Emergency Call Handlers for our 24/7 contact centre in Braintree.

The role primarily involves supporting individuals affected by sexual assault and rape, collaborating with professionals such as police and social services to arrange forensic examinations at our Sexual Assault Referral Centres.

Job Opportunity

The ideal candidate must be able to multitask and perform well under pressure. This is a busy role, where no two days are alike. IT skills and customer service experience are essential.

We are hiring part-time, with hours ranging from 20 to 30 per week. Currently, we are particularly looking for Out of Hours (OOH) call handlers working weekends, including days, evenings, and nights.

This role suits candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous call handling experience.

Please note: All successful applicants will undergo pre-employment checks, including an Enhanced DBS, two references, and police vetting (NVVP Level 2).

Essential Skills

Excellent telephone manner
Strong social skills from public interaction experience
Customer service skills
Understanding of call handling and triage roles
Effective verbal and written communication
Engagement and listening skills
Results-oriented with good interpersonal skills
IT literacy
Ability to handle sensitive and confidential information
Ability to work under pressure
Knowledge of health and safety issues
Prioritization skills and meeting performance targets
Team player mentality
Sensitivity to individual and group needs
Task prioritization and managing conflicting demands
Professional credibility and relationship-building skills
Self-motivation and initiative
Stress management and decision-making abilities
Professional and mature approach
Flexibility regarding location and hours
Minimum of 3 GCSEs at grade C or above or equivalent
Willingness to undertake further skills training
Understanding of equality and diversity issues

About the Company

Founded by passionate clinicians, Mountain Healthcare leads in clinical forensic healthcare in the UK. As a partner of NHS England and the police, our services include SARCs, police custodial healthcare, secure estate healthcare, and clinical advice.

Our values, Be Kind and Do the Right Thing, underpin our trauma-informed, patient-centered care, aiming to improve health outcomes across the criminal justice system. We leverage innovative technology and partnerships to ensure equitable, effective, and safe services, prioritizing patient rights and safety.

Join Us

Clinical forensic healthcare is a rapidly expanding field. At Mountain Healthcare, we invest in our staff through comprehensive training, professional development, and sector events, including our unique Forensic Practitioner Gateway and accredited CPD courses.

DE&I

We are committed to promoting equality, diversity, and inclusion, valuing the differences individuals bring to our workplace. We welcome applications from all backgrounds, regardless of age, disability, gender, race, religion, sexuality, or personal circumstances.

Benefits