Emergency Call Handler - Full-Time Nights

Appello UK; Norwich; Remote; GBP 24,000; Full time

Job summary

A leading company in emergency support services is looking for an Emergency Call Handler to assist clients in their time of need. This full-time night position requires strong communication skills and a genuine empathy for others. With a competitive salary and numerous perks, this is an excellent opportunity to make a difference within a growing team.

Benefits

217 hours holiday rising to 231 with length of service

Employee discounts on groceries and holidays

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme with employer contribution

Cycle to work scheme

Smart Tech scheme

Free on-site parking

Qualifications

• Ideally have some experience in a customer-facing role.
• Genuine desire to help the community.

Responsibilities

• Arrange help for vulnerable clients during emergencies.
• Answer varying calls and provide reassurance.
• Contact emergency services as needed.

Skills

Empathy

Customer service

Communication

Education

Good general standard of education

Job description

EMERGENCY CALL HANDLER - FULL-TIME NIGHTS

Hours: 35 hours per weekShift pattern: You will be working 5 days a week between Monday and Sunday. The hours you'll be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.

Salary: £23,314.20 per annum (£12.81 per hour)

Location: RemoteStart Date : 30th of June 2025

• You need to be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00 **
  
  

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

• 217 hours holiday rising to 231 with length of service. This includes bank holidays that you will work (if roted).
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% employers contribution
• Cycle to work scheme
• Smart Tech scheme
• Free on-site parking
  
  

about You

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. Ideally you would have some experience in a customer facing role and a good general standard of education, but we believe that with the right core values and training that you could thrive in this role !

THE ROLE

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

Your hello

can save the day

or save a life

That's the power of hello

At Careline365, every call you answer makes a difference.

With a cool head an empathetic manner you will be answering varying calls , anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.

READY TO APPLY

If you are interested in this role please follow upload your CV and answer a few questions about yourself.

Other Information

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.