Emergency Call Handler

Balfor Recruitment Group; West Midlands Combined Authority; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking compassionate individuals for the role of Emergency Response Call Handlers. This position involves providing vital support to vulnerable individuals through a telecare system, ensuring their safety and well-being. As part of a dedicated team, you will handle emergency calls, conduct wellbeing checks, and assist customers in their homes. With full training provided, this rewarding opportunity allows you to make a real difference in people's lives while working in a supportive environment. Join this impactful service and help enhance the quality of life for those in need.

Benefits

Mileage Reimbursement

Full Training Provided

Supportive Team Environment

Qualifications

• Experience in call handling or social care is essential.
• Ability to conduct wellbeing checks on vulnerable individuals.

Responsibilities

• Handle emergency and non-emergency calls with professionalism.
• Respond to incidents and assist customers using lifting equipment.
• Install and maintain emergency call units in customers' homes.

Skills

Communication Skills

Call Handling

Social Care Understanding

Computer Skills

Driving License

Job description

Coordinating Urgent Response with Precision and Care (12-Week Contract – Potential for Extension)

Based at The Gatehouse, Kedleston Road, Derby
On-site parking available | Mileage reimbursed

Do you have experience in call handling or social care? Are you passionate about supporting vulnerable people and helping them live independently in their own homes?

A 24/7 emergency monitoring and response service is looking for compassionate, skilled, and reliable individuals to join the team as Emergency Response Call Handlers on an initial 12-week contract—with the potential for extension based on performance and service needs.

About the Role:

You’ll play a vital role in supporting people in their homes through a telecare system. Customers can activate a support call at any time, and you’ll be there to answer—assessing emergencies and taking appropriate action. This may include visiting customers in person and using specialist equipment to assist them (full training provided).

️ Key Responsibilities:

• Handling emergency and non-emergency calls with professionalism and care
• Responding to incidents; assisting uninjured customers using lifting equipment
• Conducting wellbeing checks on vulnerable individuals
• Installing and maintaining emergency call units in customers’ homes
• Working in the office and out in the community

Working Hours:

• Shift pattern will be 5 days a week, 7.24 hours per day (weekends & bank holidays included)
• Shift patterns: 07:00–15:00 and 15:00–23:00
• 37 hours per week with a 36-minute unpaid break per shift

What You Need:

• Excellent communication and computer skills
• Previous call centre experience or understanding of social care with the elderly (essential – applications without this will be rejected)
• Full manual driving licence and access to a car (mileage paid)
• Ability to obtain an enhanced Adults DBS check

What We Offer:

• Full training on all equipment and processes
• A rewarding opportunity to make a real difference in people’s lives
• Supportive team environment
• Mileage reimbursement for community visits
• Potential for contract extension

To apply, please contact Karina on 0121 260 0002 or send an email to [e-mail]