EMEAI Commercial Operations Director

Oxford Nanopore Technologies Ltd.; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading biotechnology firm in Oxford seeks a Commercial Operations Director to enhance customer care and operational efficiency. This role involves overseeing the Customer Care team, managing end-to-end processes, and driving strategic improvements. Ideal candidates will have 10+ years in commercial operations and 5+ years in management. A BSc in Life Sciences and strong analytical skills are essential. The position offers full-time hours with an opportunity to make a significant impact on the company’s growth strategies.

Qualifications

• 10+ years in commercial operations, preferably in B2B.
• 5+ years of management experience.
• Proven track record supporting Sales and Customer Care.

Responsibilities

• Oversee the Customer Care team, managing communications.
• Drive operational excellence and commercial effectiveness.
• Use customer insights to improve experiences.

Skills

Customer Care Leadership

Analytical Skills

CRM Expertise

Cross-Functional Change

Education

BSc in Life Sciences

MBA or Postgraduate

Job description

A leading biotechnology firm in Oxford seeks a Commercial Operations Director to enhance customer care and operational efficiency. This role involves overseeing the Customer Care team, managing end-to-end processes, and driving strategic improvements. Ideal candidates will have 10+ years in commercial operations and 5+ years in management. A BSc in Life Sciences and strong analytical skills are essential. The position offers full-time hours with an opportunity to make a significant impact on the company’s growth strategies.