EMEA Workplace & Operations Lead

TN United Kingdom; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Workplace & Operations Lead to enhance operational experiences for clients in London. This permanent role focuses on managing performance, ensuring compliance, and driving employee engagement through effective communication and leadership. The ideal candidate will thrive in a fast-paced environment, demonstrating problem-solving abilities and a commitment to operational excellence. Join this innovative firm to make a significant impact in the Integrated Facilities Management sector, where your contributions will shape the future of workplace operations.

Qualifications

• Strong communication and leadership skills are essential.
• Experience in managing performance and driving engagement initiatives.

Responsibilities

• Manage account performance through KPI frameworks and reporting.
• Drive employee engagement initiatives and oversee Helpdesk team.

Skills

Effective Communication Skills

Problem-Solving Abilities

Management Experience

Data Quality Management

KPI Frameworks

Education

Bachelor's Degree

Relevant Certifications

Tools

Smartsheets

Job description

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EMEA Workplace & Operations Lead, London

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Client:

JLL

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f991db124f6f

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring talented individuals and empowering them to thrive and grow meaningful careers. Whether you have deep experience in real estate, skilled trades, technology, or are transitioning from another industry, join us to help shape a brighter way forward.

Workplace & Operations Lead | Integrated Facilities Management | Permanent

Location: London

Role summary:

We are seeking a Workplace & Operations Lead for JLL’s Integrated Facilities Management business. This role involves working closely with the Regional Account Director(s) to enhance the operations experience for our client’s employees, focusing on data quality, team integration, developing tools, and training to deliver high levels of customer service and operational excellence. The role also manages reporting, technology, and risk management across the account.

The candidate should possess effective communication skills, initiative, problem-solving abilities, and management experience. Some overseas travel may be required.

What this job involves:

Account Performance Management

• Manage account performance through KPI frameworks, reporting, and continuous improvement initiatives.
• Lead transformation programs and ensure process consistency and efficiency.

Governance

• Ensure compliance with SLA’s and KPI’s, develop policies, and standardize processes.

Reporting

• Deliver all client reports, manage account plans, and analyze performance data.

Employee Engagement

• Drive engagement initiatives, succession planning, training, and communication strategies.

Leadership

• Oversee the Helpdesk team and vendor management.

Data Quality

• Develop and oversee datasets, manage tools like Smartsheets, and support asset management and sustainability initiatives.

You need to be:

• Self-motivated, confident, and energetic.
• Flexible and goal-oriented.
• Excellent communicator with strong presentation skills in English and local language.

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Location: On-site – London, GBR

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