EMEA Technical Support Manager - Audio Solutions

Bose Professional; Greater London; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

3% annual bonus

Salary range £60,000–£65,000

Job summary

Bose Professional is seeking a Technical Support Team Manager, EMEA to lead a team of product and technical support specialists. The role supports Bose Professional resellers, distributors, and end customers across the EMEA region, coordinating with sales, field engineering, and product development to deliver service excellence.

The position involves managing time, processes, and escalations while delivering post-sales technical support, troubleshooting, and installation assistance for audio and

Qualifications

• Post-secondary degree and/or demonstrated applicable experience.
• 4+ years of customer support experience in a technical field with managerial responsibility.
• Strong technical knowledge in professional audio; troubleshooting skills.
• Experience using CRM/ERP systems (Dynamics and NetSuite preferred).

Responsibilities

• Lead and mentor the technical support team in a fast-paced environment.
• Interface with stakeholders, engineers, installers, and resellers on product issues.
• Provide training, coaching, and performance feedback; manage real-time staff.
• Create reference materials and articles to sustain a robust knowledge base.
• Provide advanced technical support, root cause analysis, and installation assistance.

Skills

Leadership

Customer support

Technical knowledge

CRM/ERP

Cross-functional collaboration

Troubleshooting

Communication

Education

Post-secondary degree

Tools

Microsoft Dynamics

NetSuite

Job description

Bose Professional is seeking a Technical Support Team Manager, EMEA to lead a team of product and technical support specialists. The role supports Bose Professional resellers, distributors, and end customers across the EMEA region, coordinating with sales, field engineering, and product development to deliver service excellence.

The position involves managing time, processes, and escalations while delivering post-sales technical support, troubleshooting, and installation assistance for audio and