EMEA Sustainability Regional Operations Manager

Ciwmjobs; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

JLL is seeking a Sustainability Regional Operations Manager to join the Sustainability Operations Team and help embed sustainability requirements into BAU activities across regional stakeholders. This junior management-focused role emphasizes collaboration, governance, and data-driven delivery.

The position involves coordinating carbon, energy, water, and waste programmes, supporting dashboards, and reporting to clients while driving operational improvements through data insights.

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an Sustainability Regional Operations Manager

About JLL

We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves

Core Function:

The Regional Sustainability Operations Manager (P2) is a junior sustainability manager role combining programme management with data and analytics capability. Sitting within the Sustainability Operations Team (SOT) function, this role is pivotal in helping integrate our sustainability requirements into BAU deliverables across all regional execution stakeholders – including IFM, D&C, engineering, and others as .

The role provides vital operational support across carbon, energy, water, and waste programmes, ensuring delivery against client commitments and maintaining the rigour required for effective governance and reporting.

This is not a people-management position; success is measured through collaborative delivery and analytical contribution.

Key responsibilities include:

• Programme Management – Project biweekly calls, POR tracking, timeline management, and stakeholder coordination across carbon/energy/water programmes.

• Carbon/Energy Programme Coordination – ECM implementation support, OP technical packages, carbon project pipeline tracking, and M&V coordination.

• Data & Analytics – Interpret performance metrics, support dashboard development, EUI benchmarking, and utility data oversight.

• FM Ops Interface – IFM liaison, site-level engagement, troubleshooting, and chase-ups on project delivery.

• Reporting & Governance – OP submissions support, client-facing updates, program performance metrics & governance reporting, and ESG compliance documentation.

• Stakeholder Engagement – Bi-weekly connects with BB programme leads, regional IFM teams, and vendor coordination.

• WASTE/SOFT SERVICES – DATA ANALYTICS INTERPRETATION/PROGRESS REPORTING ETC.

Programme Coordination & Delivery

• Plan and prioritise activities to meet roadmap and schedule expectations for carbon, energy, water, and waste management programmes

• Track POR delivery against milestones; maintain programme trackers, risk logs, and action registers

• Coordinate with FM Projects Lead to ensure sustainability projects are scheduled, delivered, and managed as expected • Coordinate with D&C and engineering teams on project delivery as

• Work with regional IFM team to identify building-level activities contributing to client sustainability goals

• Own day-to-day programme progress tracking – flag blockers and elevate to ROL as

• Support full programme management lifecycles: tracking risks, assumptions, issues, and dependencies

Carbon/Energy Programme Support

• ECM implementation coordination across audited EMEA sites • OP technical package preparation and submission support

• Carbon project pipeline tracking and M&V coordination

• Drive operational improvements through identification of energy and sustainability performance opportunities across the portfolio

• Work with Performance Optimisation Manager to adjust processes where data insights indicate needed focus or calibration

Waste & Soft Services – Data Analytics & Progress Reporting

• Support waste programme delivery including data analytics interpretation and progress reporting

• Track and report on soft services sustainability KPIs (waste diversion, landfill reduction, recycling rates)

• Coordinate with FM teams on waste data collection, completeness, and quality

• Support Bin It Right, Oscar and other waste engagement programme delivery as

• Produce waste/soft services progress reports for client-facing governance updates