Responsibilities (Text Only)
The EMEA CCS AI Workforce Lead oversees and aligns multiple teams with the organization's strategic vision and customer success objectives, ensuring adherence to sales frameworks and guidelines. They will become a trusted advisor to key customers, to partners and to our Area or Organization leaders. They will drive cross-organizational collaboration to achieve operational excellence and execution of the business strategy, partnering closely with our CSA GBB teams and across the CSU, SE&O, GPS and ATU leader community. They will ensure an accurate forecast through pipeline management and a deal-based forecast in the AI Workforce solution plays whilst coaching teams to leverage our technology to drive business growth ensuring the use of artificial intelligence (AI)-powered analytics and forecasting tools to enhance precision. They will act as a prominent customer and partner advocate, providing feedback to solution area leaders to shape strategy and drive continuous improvement to capture market opportunities and establish trust. Key responsibilities include: - Oversees and aligns multiple teams with the organization's strategic vision and customer success objectives, ensuring adherence to sales frameworks and unlocking EMEA’s ability to overperform against our sales targets and strategic goals. - Coaches our teams on best-of-breed plans, codifying and sharing “what works” across the AI Workforce solution plays to enable our teams to respond to customer demands, industry needs, local regulations, and market trends to drive business growth and capture total addressable market (TAM) whilst optimising our cross-sell and up-sell for optimal performance. - Ensures active top opportunity management, addressing potential roadblocks and driving the attainment of sales targets and business objectives. Works with area or organization leaders to identify stalled deals and areas requiring assistance. Leads our teams in bold deal-making, mobilising experts and resources to unlock the toughest deals in EMEA and accelerate business value realization and transformation. - Leads high-level conversations with customers that underscore the strategic partnership between Microsoft, partners, and customers’ business objectives, fostering long-term business relationships, modelling the left to right fluidity of the AI Business Solutions narrative. - Promotes early involvement of strategic partners in the sales cycle to accelerate customer adoption and value realization at scale. - Leads strategic initiatives across teams that foster innovation and agility and create a significant and lasting impact on the local market, establishing competitive edge. - Drives the integration of security principles in all customer engagements to uphold trust and compliance, influencing the integration of these principles across the solution area. - Contributes to multiple rhythms of business (RoB) within the Enterprise and incorporates both external (e.g., customer) and internal (e.g., sellers, internal teams) perspectives. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Displaying core values and leadership behaviours is key to success in this role.
Qualifications (Text Only)
Required Qualifications:Bachelor's Degree in Business, Computer Science, Engineering, Information Technology, Business Administration, Analytics, Data Science, or related field AND 8+ years technology-related sales or account management experience OR equivalent experience. Additional or preferred qualifications: Master's Degree in Business, Computer Science, Engineering, Information Technology, Business Administration, Analytics, Data Science, or related field AND 10+ years technology-related sales or account management experience OR 10+ years services sales or account management experience or 10+ years senior technical sales leadership experience in cloud services growth and consumption. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.