EMEA Project Delivery Lead

MMR Research; Wallingford; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Generous holiday allowances

Market-leading training opportunities

Job summary

MMR Research Worldwide seeks an EMEA Project Delivery Lead to oversee consumer research projects across the UK and Europe, including face-to-face fieldwork and global online methodologies. You will lead a Project Delivery team, act as senior escalation for operational challenges, and build strong supplier partnerships to ensure top-quality execution.

Driving continuous improvement and best-practice, you will shape processes and SOPs while collaborating with global teams to align priorities and

Qualifications

• Proven experience in research operations, fieldwork, project delivery, or supplier management across markets and methodologies.
• Strong leadership skills with coaching and development experience.
• Expertise in managing complex projects, risks, and delivery challenges in fast-paced environments.
• Excellent stakeholder and supplier management, with influencing and performance-driving abilities.
• Commercially minded and solutions-focused, balancing quality, cost, timelines and client expectations.
• Continuous improvement mindset, embedding best practices and leveraging technology.

Responsibilities

• Lead delivery of consumer research fieldwork across UK/Europe and global online methodologies, ensuring quality and consistency.
• Manage, coach, and develop a high-performing Project Delivery team.
• Serve as the senior escalation point for complex projects, supplier, and stakeholder challenges; drive timely resolution.
• Oversee project risk management; identify issues early and manage proactively.
• Build and manage strategic supplier partnerships; monitor performance and drive improvements.
• Establish delivery standards, quality controls, and processes across methodologies.

Skills

People leadership

Stakeholder mgmt

Project delivery

Risk management

Supplier management

Education

Bachelor's degree or equivalent in a relevant field

Tools

MS Project

MS Office

Project management software

Job description

EMEA Project Delivery Lead

Department: Fieldwork & Product Operations

Employment Type: Permanent - Full Time

Location: MMR Research Oxford

Reporting To: Luke Riley

Description

What will you be doing? Lead the delivery of consumer research projects across the UK & Europe, spanning face-to-face fieldwork and global online methodologies. You'll manage and develop a Project Delivery team, act as the senior escalation point for complex operational challenges, and build strong supplier partnerships to ensure exceptional quality and execution. Combining people leadership with operational excellence, you'll drive continuous improvement and help shape best practice across the business.

Key Responsibilities

• Lead the successful delivery of consumer research fieldwork across the UK & Europe and global online methodologies, ensuring quality, consistency, and operational excellence.
• Manage, coach, and develop a high-performing Project Delivery team, building capability, resilience, and best practice.
• Act as the senior escalation point for complex project, supplier, and stakeholder challenges, driving timely and effective resolution.
• Oversee project risk management, ensuring issues are identified early and managed proactively.
• Build and manage strategic supplier partnerships, monitoring performance and driving continuous improvement.
• Establish and maintain delivery standards, quality controls, and operational processes across all methodologies.
• Collaborate with global and cross-functional teams to align priorities, share knowledge, and support successful project outcomes.
• Champion innovation, efficiency, and continuous improvement, translating project learnings into scalable processes, SOPs, and smarter ways of working.

Skills, Knowledge and Expertise

What are we looking for?

• Proven experience in research operations, fieldwork, project delivery, or supplier management, ideally across multiple markets and methodologies.
• Strong leadership skills, with experience managing, coaching, and developing high-performing operational teams.
• Expertise in overseeing complex projects, managing risk, and resolving delivery challenges in a fast-paced environment.
• Excellent stakeholder and supplier management skills, with the ability to influence, build relationships, and drive performance.
• Commercially minded and solutions-focused, balancing quality, cost, timelines, and client expectations to make sound decisions.
• A continuous improvement mindset, with experience enhancing processes, embedding best practice, and leveraging technology to drive efficiency

A bit about us and our benefits!

We're MMR Research Worldwide - the global sensory and consumer research experts behind many of the world's biggest brands in food, drink, personal and household care. From bold new flavours to breakthrough product experiences, we help turn great ideas into products people truly love.

With teams across the UK, US, Asia and Africa, we blend science, creativity and curiosity to shape the future of everyday products. Join us and you'll be part of a fast-growing, innovative company where your ideas matter and your career can thrive.

It's our people that make all of this possible.

We are proud of our collaborative culture which is driven by strong leadership and offers industry-leading training and growth opportunities.

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world! We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market-leading training opportunities are standard here. Our vibrant culture, talented team, and focus on employee wellbeing is what makes MMR so special.