EMEA Program Manager--Operation Readiness Team, FinOps EMEA Operational Readiness Team

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic EMEA Program Manager for their Operation Readiness Team. This role involves managing critical projects, including new business launches and compliance initiatives across various channels. The successful candidate will leverage strong analytical and communication skills to ensure smooth transitions and operational excellence. Join a forward-thinking company that values diversity and is committed to creating an inclusive work environment. If you're passionate about driving process improvements and exceeding customer expectations, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in Finance.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Identifying the scope of FinOps in new launches.
• Conducting FMEA to identify risks and working with teams to mitigate them.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Process Improvement

Customer Obsession

Job description

EMEA Program Manager--Operation Readiness Team, FinOps EMEA Operational Readiness Team

Job ID: 2918841 | Amazon Czech Republic Services s.r.o. - G88

We are building up the Operation Readiness Team in Bratislava (BTS). The team manages the entire lifecycle of projects including TRD, APAR BRD, contract signoff, capacity planning, UAT/PVT, SOP design, project launch, and hyper-care before handing over to operational teams. The focus is on critical projects across all business channels including:

• New Geo/Business Launches: Launching core Amazon businesses (Retail, Corporate, AWS, Logistics, etc.) in new countries.
• Integrations & Migrations: Integrating acquired subsidiaries' systems into Amazon.
• Compliance/Tax Projects: Implementing new tax regulations introduced by local authorities.

The successful candidate will be responsible for:

1. Identifying the scope of FinOps in new launches.
2. Validating business and system requirements from documentation.
3. Identifying deviations/manual processes and ensuring alignment with global processes.
4. Defining success criteria, reports, and metrics.
5. Identifying test scenarios, performing UAT/PVT, and reporting status.
6. Conducting FMEA to identify risks and working with teams to mitigate them.
7. Training Ops teams on new processes.
8. Analyzing and publishing key metrics during hyper-care.
9. Addressing post-launch operational issues.
10. Handover to Operations upon meeting success criteria.

Basic Qualifications

• Ability to work independently in a fast-paced environment with strong ownership.
• Excellent interpersonal and communication skills.
• Strong analytical skills with attention to detail and big-picture understanding.
• Customer obsession and a drive to exceed expectations.

Preferred Qualifications

• 2+ years of experience in Finance.
• Experience in identifying opportunities for process improvement.

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