EMEA Production Support Lead - VP

11037 Citibank, N.A. United Kingdom; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank in Belfast seeks a Production Support Lead to manage integration across multiple technology teams. The role offers the opportunity to influence strategic decisions while providing support to a diverse team. Candidates should possess problem-solving skills and relevant experience in production support, with a strong emphasis on communication and leadership.

Benefits

Competitive base salary

27 days annual leave plus bank holidays

Discretionary annual performance-related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees

Access to learning and development resources

Qualifications

• Relevant experience in a Production Support role.
• Experience working in fast-paced environments.
• Ability to lead requirement gathering for large development projects.

Responsibilities

• Partner with technology teams to ensure accurate integration of functions.
• Identify system enhancements and analyze existing logic.
• Communicate and mitigate risks related to operations.

Skills

Problem Solving

Leadership

Interpersonal Skills

Service Orientation

Communication

Education

Bachelor’s/University degree

Master’s degree preferred

Tools

Technical Tools and Systems

Job description

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Client:

11037 Citibank, N.A. United Kingdom

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4b20993705f5

Job Views:

5

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The Production Support Lead is a strategic professional and recognized technical authority. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The successful candidate will enjoy making a significant impact on the area through complex deliverables, and will provide advice and counsel related to the technology or operations of the business.

Responsibilities:

The Production Support Lead is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

Provides expertise in area and an advanced level of understanding of the principles of apps support.

Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

Considers the implications of the application of technology to the current environment.

Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Acts as advisor or coach to new or lower level analysts; allocates work.

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

Persuades and influences others through strong and comprehensive communication and diplomacy skills

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Relevant experience in a Production Support role

Practical problem solving and strategic thinking skills

Demonstrated leadership, interpersonal skills and relationship building skills

Service oriented attitude

Ability to work in a fast-paced environment

Experience working or leading requirement gathering efforts for multiple large development projects at one-time

Proficient using basic technical tools and systems

Good interpersonal and communication skills

Education:

Bachelor’s/University degree, Master’s degree preferred

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

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Job Family Group:

Technology

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The Production Support Lead is a strategic professional and recognized technical authority. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The successful candidate will enjoy making a significant impact on the area through complex deliverables, and will provide advice and counsel related to the technology or operations of the business.

Responsibilities:

The Production Support Lead is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

Provides expertise in area and an advanced level of understanding of the principles of apps support.

Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

Considers the implications of the application of technology to the current environment.

Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

Acts as advisor or coach to new or lower level analysts; allocates work.

Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

Persuades and influences others through strong and comprehensive communication and diplomacy skills

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Relevant experience in a Production Support role

People management experience

Practical problem solving and strategic thinking skills

Demonstrated leadership, interpersonal skills and relationship building skills

Service oriented attitude

Ability to work in a fast-paced environment

Experience working or leading requirement gathering efforts for multiple large development projects at one-time

Proficient using basic technical tools and systems

Good interpersonal and communication skills

Education:

Bachelor’s/University degree, Master’s degree preferred

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

27 days annual leave (plus bank holidays)

A discretional annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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