EMEA Payroll Implementation Coordinator

activpayroll Ltd; Aberdeen City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A payroll services company based in Aberdeen seeks a Payroll Implementation Coordinator to manage new customer onboarding. The role involves coordinating projects, ensuring customer satisfaction, and delivering timely payroll implementations. Ideal candidates have experience in payroll or project coordination, excellent attention to detail, and strong communication skills. The position offers a hybrid work arrangement and opportunities for professional growth.

Qualifications

• Experience in payroll, ideal but project coordination skills are also accepted.
• Commitment to high standards of customer service.
• Ability to spot errors and follow through to resolution.
• Good skills with databases and software, especially Microsoft Excel.

Responsibilities

• Act as focal point for payroll customers delivering excellent service.
• Gather data from customers and support project implementation.
• Manage expectations and keep project parties up to date.
• Track deadlines ensuring payroll submissions meet schedules.
• Work with payroll partners for timely, accurate implementations.
• Host project calls with customers to track progress.
• Create payroll manuals for service delivery teams.
• Troubleshoot queries from customers and escalate as needed.

Skills

Customer service

Project coordination

Attention to detail

Microsoft Excel

Job description

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Client:

activpayroll Ltd

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Yes

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Job Views:

8

Posted:

12.08.2025

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Job Description:

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Our team is distributed across the UK, and we offer hybrid working for those based within commuting distance of our Aberdeen or Edinburgh city centre offices. For candidates located elsewhere in the UK, we’re also open to fully remote working arrangements. We’re happy to explore what setup works best for you during the hiring process—flexibility is key to how we work.

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Department Operations Employment Type Permanent Location Aberdeen, Scotland Workplace type Hybrid Reporting To EMEA Implementation Operations Manager

On a typical day, you'll be...

Acting as the focal point for a varied portfolio of new payroll customers delivering consistently fantastic customer service

Gathering and collating data and information from customers, ensuring we have everything we need to make the project happen and supporting the customers to identify the data we need

Acting as the key focal point between the customer and the payroll partner, managing expectations and keeping all parties up to date on how the project is progressing

Tracking and updating all of the required project deadlines and making sure nothing slips through the net – especially making sure that payroll payment submissions are made in accordance with the agreed schedule

Working closely with our network of in-country payroll partners to ensure customer payrolls are implemented on time and accurately

Hosting and chairing regular project calls with customers to track progress, review performance and identify opportunities for improvement

Creating robust payroll manuals to support the ongoing service delivery teams with the handover process

Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our i

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Does this sound like you?

Experience in payroll, either domestic or international, would be ideal - however we are also open to candidates who bring great project coordination skills from alternative careers

A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action

An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution

Really good skills with databases, systems and software packages, especially Microsoft Excel

A proactive approach to customer management, making sure that customers are fully updated and never in any doubt as to how their service is being delivered

An honest and authentic communication style, able to face into both positive and difficult conversations

A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

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