EMEA Payroll Coordinator

activpayroll Ltd; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global payroll solutions provider in Edinburgh is seeking an EMEA Payroll Coordinator to ensure timely payroll delivery and excellent customer service. The role involves collaboration with in-country partners and handling client queries. Ideal candidates should have a strong customer service background, attention to detail, and experience with Excel. This position offers a hybrid working model and training will be provided for payroll-specific tasks.

Qualifications

• Experience in a customer service/administration environment.
• Payroll experience would be advantageous, but training will be provided.
• Self-motivated with a passion for great service delivery.
• Genuine commitment to high customer service standards.
• High attention to detail, able to spot errors.
• Good skills with databases and systems.

Responsibilities

• Acting as the focal point for payroll clients and ensuring delivery.
• Working closely with in-country payroll partners.
• Hosting governance calls with customers.
• Preparing monthly governance reports.
• Ensuring payroll manuals are updated.
• Answering customer queries and troubleshooting.

Skills

Customer service experience

Payroll knowledge

Attention to detail

Microsoft Excel skills

Team player

Job description

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Department Operations Employment Type Permanent Location Edinburgh, Scotland Workplace type Hybrid Reporting To EMEA Payroll Team Lead

On a typical day, you'll be...

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Skills, Knowledge & Expertise

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