EMEA Payroll Coordinator

activpayroll; Aberdeen City; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global payroll services company is seeking an EMEA Payroll Coordinator in Aberdeen, Scotland. The role involves managing a portfolio of payroll clients, ensuring accurate and timely service delivery, and collaborating with in-country partners. Candidates should have customer service experience, excellent attention to detail, and strong communication skills. Training in payroll processes will be provided. Hybrid work options are available.

Qualifications

• Experience in a customer service/administration environment is required.
• Payroll experience is advantageous, but training will be provided.
• Attention to detail with the ability to spot errors.

Responsibilities

• Act as the focal point for a varied portfolio of payroll clients.
• Work closely with in-country payroll partners to ensure timely deliveries.
• Prepare monthly governance reports and payroll calendars.

Skills

Customer service experience

Attention to detail

Communication skills

Microsoft Excel proficiency

Job description

Department: Operations

Location: Aberdeen, Scotland

Description

The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience.

We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.

On a typical day, you'll be...

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
  
  

Skills, Knowledge & Expertise

• Experience in a customer service / administration environment
• Payroll experience would be advantageous, but training will be provided
• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind