EMEA Operations DX & AI Transformation, VP

Mitsubishi UFJ Financial Group; City of Westminster; On-site; GBP 120,000 - 150,000; Full time

Job summary

Mitsubishi UFJ Financial Group (MUFG) in London seeks a transformation lead to manage a developers team delivering robust RPA solutions and drive business process re-engineering. You will articulate problem statements, design AS-IS and TO-BE diagrams, and create compelling management cases to support operational excellence.

You will oversee cross-platform delivery (Power Platform, Tungsten/KTA/PEGA) with strong governance, change management and Datacamp training initiatives across EMEA.

Qualifications

• Experience leading development teams delivering RPA and automation projects.
• Strong knowledge of Power Platform and BI dashboards.
• Track record in business process re-engineering and transformation.
• Experience in corporate or investment banking transformation programs.

Responsibilities

• Provide day-to-day management of a team of developers delivering robust RPA solutions.
• Lead business process re-engineering and articulate problem statements clearly.
• Prepare as-is and to-be process flow diagrams and build business cases.
• Oversee programme management and solution delivery using agile methods across multiple platforms.
• Promote GenAI solutions and integrate AI agents into workflows.
• Drive upskilling initiatives (Datacamp) across EMEA Operations.
• Support communications for transformation programmes to key committees.
• Conduct horizon scanning on trends in AI, digitalisation and transformation.
• Establish collaboration with stakeholders, partners, vendors and consultants.
• Act as transformation agent to support Operations strategy and ensure timely, accurate services.
• Deliver transformation initiatives from initiation to completion in banking environments.
• Demonstrate expertise in business analysis across automation projects.
• Hands-on experience with Power Platform and automation platforms like Tungsten/KTA/PEGA.
• Proficient in Power BI for dashboards and management reporting.
• Document high-level concepts in PowerPoint for non-technical stakeholders.
• Strong understanding of front-to-back operating models and governance frameworks.

Skills

RPA management

Power Platform

Tungsten KTA

Agile methods

GenAI Copilot

Power BI

Stakeholder mgmt

Change mgmt

Governance

Multi-platform

Tools

Power Apps

Power Automate

Power BI

Tungsten Automation

PEGA

Job description

• Provide day-to-day management of a team of developers responsible for delivering robust RPA solutions that support operational efficiency.
• Lead business process re-engineering by identifying processes for improvement, articulating problem statements clearly, analysing requirements thoroughly, and designing appropriate solutions.
• Prepare comprehensive 'as is' and 'to be' process flow diagrams and summarise key points at management level to build compelling business cases.
• Oversee programme management and solution delivery using agile methodologies across multiple platforms including Tungsten Automation (KTA/RPA), Power Platform tools such as Power Apps, Power Automate, and Power BI.
• Promote GenAI solutions like Copilot to enable business benefits from advanced AI tools; support the integration of AI agents into operational workflows.
• Drive upskilling initiatives across EMEA Operations by rolling out Datacamp training programmes to embed digital capabilities within teams.
• Support the communications agenda for transformation programmes by preparing updates for key committees and stakeholders.
• Conduct horizon scanning to stay informed about industry trends, emerging technologies, and best practices in AI, digitalisation, and transformation.
• Establish strong collaborative relationships with internal stakeholders, external partners, vendors, and consultants to ensure project success through shared expertise.
• Act as a transformation agent advocating change to support Operations' strategy in providing timely, accurate, and appropriate services.
  Proven experience delivering transformation initiatives from initiation through completion within corporate or investment banking environments.
• Demonstrated expertise in business analysis across diverse transformation projects involving business process re-engineering and intelligent automation.
• Extensive hands-on experience managing multi-platform solution delivery including Microsoft Power Platform (Power Apps, Power Automate, Power BI) as well as process automation platforms such as Tungsten Automation/KTA/RPA/PEGA.
• Advanced proficiency in Power BI for dashboard creation, report generation, and data visualisation best practices tailored for management reporting.
• Ability to document high-level concepts in PowerPoint presentations suitable for non-technical stakeholders; excellent written communication skills.
• Sound understanding of corporate & investment banking operating models with insight into front-to-back processes and organisational challenges.
• Strong knowledge of change management principles and project delivery methodologies; adept at planning and prioritising tasks effectively.
• Exceptional interpersonal skills enabling you to establish collaborative relationships with individuals at all levels inside and outside the organisation.
• Experience preparing high-quality presentation papers that explain complex concepts clearly for senior stakeholders; adaptable messaging skills.
• Comprehensive understanding of governance frameworks related to change management as well as broader organisational risk controls.
  Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. MUFG is seeking a Vice President for their EMEA Operations DX & AI Transformation Office in London, offering you the opportunity to play a pivotal role in shaping the future of operational excellence within one of the world's most respected financial institutions. This newly established team is at the forefront of digitalisation and transformation, leveraging advanced technologies such as automation, artificial intelligence, and business process reengineering to drive efficiency, safety, and soundness across operations. You will lead a talented group of developers, championing innovative solutions that enhance productivity while ensuring compliance with rigorous internal policies and regulatory standards. MUFG's commitment to integrity, responsibility, professionalism, and teamwork creates an environment where your skills are valued and your growth is supported. With flexible working arrangements and access to industry-leading training programmes, this role offers both challenge and reward for those passionate about transformation and collaborative success., MUFG stands out as one of the world's largest financial groups with a rich heritage rooted in integrity, responsibility, professionalism, and teamwork. The organisation is deeply committed to fostering an inclusive workplace where every employee feels valued-championing flexible working opportunities that accommodate diverse needs while supporting personal growth through extensive training programmes like Datacamp. MUFG's supportive leadership encourages open dialogue ('Listen Up Speak Up') so your voice matters when shaping strategic direction. The company invests generously in its people-not only through competitive pension contributions but also by nurturing talent via succession planning initiatives designed for long-term career progression. As part of MUFG's EMEA Operations DX & AI Transformation Office you'll join a networked community dedicated to innovation-where collaboration drives results that benefit clients globally. The culture here is client-centric yet people-focused: you'll find yourself surrounded by knowledgeable colleagues who share your passion for excellence while enjoying access to resources that empower you professionally. If you value working somewhere that combines stability with forward-thinking ambition-and where your contributions are recognised-you'll find MUFG an exceptional place to grow your career. What's next: If you're ready to make a meaningful impact on operational transformation at MUFG while advancing your own career within a supportive global network-this is your moment! We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.