EMEA Market Solutions Director

Skillsoft Ireland Limited; Greater London; On-site; GBP 140,000 - 195,000; Full time

Job summary

Skillsoft is seeking an experienced Market Solutions Director to drive ARR growth, retention, and customer experience across the EMEA region. You will lead regional market solutions teams, coach leaders, and ensure disciplined execution of the customer lifecycle—from presales to renewal—while partnering with global and regional leaders to sustain momentum.

You will own strategic solutioning, leverage MEDDPICC and data-driven insights, and operate with executive-level presence to guide teams

Qualifications

• 12+ years of progressive management experience in enterprise PaaS spanning some combination of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services.
• Overseeing Professional/Managed Services and Solutioning (or consulting) experience with demonstrated results driving long-term customer growth with services engagements based on business cases.
• Proven track record of delivering ARR growth, retention, and expansion in a platform and solutions-based selling motion.
• Proficient in Salesforce and Business Intelligence (BI) tools.
• Deep fluency in MEDDPICC (or equivalent), value-based selling, and end-to-end customer lifecycle management.
• Experience as a practice or system builder - designing repeatable processes, tools, or capability models adopted at scale.
• Strong operational rigor with forecasting, pipeline inspection, and data-driven outcomes.
• Familiarity with EMEA market dynamics.
• Executive presence with proven ability to engage C-suite customers and internal senior leadership.

Responsibilities

• Lead the Geographical Market Solutions Teams across the geography, set clear performance standards and accountability.
• Ensure Market Solutions Leaders (MSLs) execute end-to-end customer solution lifecycle with MEDDPICC rigor and value-realization discipline.
• Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; systematically build team capabilities.
• Coordinate with Solutions Partners across markets to match opportunity size, complexity, and urgency.
• Coach MSLs on advanced solutioning - executive discovery, problem framing, solution architecture and design.
• Guide teams through transformation, evolving roles, operating models, and customer expectations with clarity and pace.
• Support MSLs in developing the CSM function as a strategic advisor capability and develop Partners as trusted advisors.
• Drive adoption of AI-enabled workflows and tooling to expand capacity and reduce administrative load.
• Co-own regional revenue targets with the EMEA Geo Sales Leader and oversee performance cadences.

Skills

Market strategy

Leadership

Sales leadership

MEDDPICC

ARR growth

Executive engagement

CRM Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

At Skillsoft, we believe skills fuel growth.Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

EMEA Market Solutions Director

Skillsoft is hiring an experienced Market Solutions Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across the EMEA markets.

The Market Solutions Director will have the opportunity to be a player/coach and deliver regional results and own the Customer Experience and growth engine for EMEA. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the EMEA VP of Sales as the region's primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change.

Key Responsibilities:

Lead the Geographical Market Solutions Teams

• Ma na ge, coach, and develop the MSLs across the geography; set clear performance standards and accountability.
• Ensure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale Value Expand Renew) with MEDDPICC rigor and value-realization discipline.
• Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; build team capabilities systematically.
• Guarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency.

Coach Solutioning Capability and Lead Through Transformation

• Coach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value na rrative and business case development, and platform and ecosystem expertise
• Steer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, and pace
• Support MSLs in developing the CSM function as a strategic advisor capability - fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account ma na gement
• Support the MSLs in developing Solution Partners as expert customer-facing advisors - deep in product and platform, disciplined in solution design methodology , and credible with C-suite buying committees
• Drive adoption of AI-e na bled workflows and tooling to expand strategic capacity and reduce administrative load

Deliver Regional Revenue and Customer Outcomes

• Co-own regional targets with the EMEA Geo Sales Leader s (AVP): ARR growth, retention, expansion, NPS, and platform conversion.
• Oversee regio na l performance ma na gement cadences to drive continuous improvement and results; elevate and resolve at-risk accounts; e na ble growth across accounts.

Own the Global Component - Shared / Channel Teams

• Define the charter and target operating model for global shared/channel solution teams.
• Establish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners.
• Build channel e na blement content and playbooks for solution positioning through partners.
• Design coverage tiers so tier-2/tier-3 customers receive scalable, high-quality solution support.
• Report on channel-sourced ARR and shared-team utilization to the Global Solutions Leader.

Drive Cross-Regional Consistency

• Serve as a member of the Global Solutions Ma na gement team alongside peer GMSLs, the Solutions IP Team lead, and the Program Ma na ger.
• Responsible for ensuring global standards are applied in-region while allowing appropriate local tailoring for market realities.
• Share regio na l insights back into the global system - customer patterns, competitive intel, and solution feedback - to inform IP and roadmap.

Cross-Functional Leadership

• Partner with the Solutions IP Team to translate defined solutions and POVs into repeatable, market-ready plays.
• Interlock with Professio na l Services regio na l leadership on clean presales-to-delivery handoffs.
• Partner with Product, Marketing, and E na blement to close feedback loops from field to global functions.
• Support the Program Ma na ger in keeping data clean, systems used, and operating rhythm consistent.

Required Skills & Qualifications

• 12+ years of progressive ma na gement experience in enterprise PaaS spanning some combi na tion of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professio na l Services.
• Overseeing Professio na l / Ma na ged Services and Solutioning (or consulting) experience with demonstrated results driving long-term customer growth with services engagements based on business cases.
• Proven track record of delivering ARR growth, retention, and expansion in a platform and solutions-based selling motion.
• Proficient in Salesforce and Business Intelligence (BI) tools.
• Deep fluency in MEDDPICC (or equivalent), value-based selling, and end-to-end customer lifecycle ma na gement.
• Experience as a practice or system builder - designing repeatable processes, tools, or capability models adopted at scale.
• Possess a strong operatio na l rigor with proficiency in forecasting, pipeline inspection, and data-driven outcomes
• Have a deep familiarity with EMEA market dy na mics.
• Executive presence with proven ability to engage C-suite customers and inter na l senior leadership.

Preferred Skills & Experience

• Experience operating in a matrixed global organization and collaborating with strong partnership across Product, Professio na l Services, Revenue Operations, and Marketing.
• Familiarity with the Learning technologies and L&D functions, learning/talent ecosystems, and AI-e na bled workforce transformation.

Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing.

Our Values

We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.

MORE ABOUT SKILLSOFT:

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce - humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com .

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Additional Information

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About Skillsoft

Skillsoft (NYSE: SKIL) delivers transformative learning experiences that propel organizations and people to grow together. The Company partners with enterprise organizations and serves a global community of learners to prepare today’s employees for tomorrow’s economy. With Skillsoft, customers gain access to blended, multimodal learning experiences that do more than build skills, they grow a more capable, adaptive, and engaged workforce. Through a portfolio of best-in-class content, a platform that is personalized and connected to customer needs, world-class tech and a broad ecosystem of partners, Skillsoft drives continuous growth and performance for employees and their organizations by overcoming critical skill gaps and unlocking human potential. Learn more at www.skillsoft.com