EMEA IT Operations Lead — Automation & Observability

TikTok; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

TikTok's EMEA IT Operations team seeks a leader to manage and enhance IT and AV infrastructure across multiple offices. This role demands adept oversight of operational health, disaster recovery, and continuous improvement while handling technical escalations and driving SLA accountability.

Ideal candidates will possess over 3 years of experience in enterprise IT across multi-site environments. Skills in networking, scripting, and ITIL frameworks are essential, along with excellent English communication. The position offers a dynamic work environment at TikTok, focusing on team leadership and operational excellence.

Qualifications

• 3+ years experience running multi-site enterprise IT Infrastructure teams.
• Strong attention to detail and organisational skills.
• Excellent written and spoken English skills.

Responsibilities

• Own operational health and continuous improvement of EMEA IT infrastructure.
• Drive regional observability and service performance.
• Lead infrastructure hygiene and vulnerability remediation.

Skills

Enterprise IT Infrastructure

Networking

Scripting and Automation

ITIL Frameworks

Leadership

Tools

Cisco

Aruba

Fortinet

Palo Alto

Job description

TikTok's EMEA IT Operations team seeks a leader to manage and enhance IT and AV infrastructure across multiple offices. This role demands adept oversight of operational health, disaster recovery, and continuous improvement while handling technical escalations and driving SLA accountability.

Ideal candidates will possess over 3 years of experience in enterprise IT across multi-site environments. Skills in networking, scripting, and ITIL frameworks are essential, along with excellent English communication. The position offers a dynamic work environment at TikTok, focusing on team leadership and operational excellence.