EMEA HR Service Center Lead: People & Process

CSL Plasma Inc.; Liverpool; On-site; GBP 70,000 - 100,000; Full time

Job summary

CSL Seqirus is seeking an HR Service Centre Manager EMEA to lead a five-person HR Operations Adviser team across 23+ countries. You will drive operational excellence across the full employee lifecycle, ensure service levels, quality standards and customer satisfaction, and collaborate with stakeholders regionally.

The role requires a Bachelor's degree in HR, CIPD qualifications, and hands-on Workday/ServiceNow experience.

Qualifications

• Bachelor's degree in HR Management or related field; CIPD Level 5 or equivalent.
• CIPD Level 7 is desirable.
• Experience leading a multi-country HR Service Center in the EMEA region.
• Hands-on experience with Workday and/or ServiceNow; inContact desirable.
• Proven track record delivering SLA/quality targets across multiple jurisdictions.

Responsibilities

• Lead, coach, and develop a five-person HR Operations Adviser team.
• Own and drive HRSC performance against defined SLAs and quality standards.
• Maintain quality and audit outcomes, promoting a culture of continuous improvement.
• Drive HRSC process improvements across the EMEA region and build operational infrastructure.
• Ensure compliance with EMEA employment law and company policy; stay updated.
• Collaborate with HR Ops Specialists, Global/Regional HR leaders, COEs, and Total Rewards.
• Own end-to-end HRSC improvement projects and deliver outputs on time.
• Develop knowledge assets, SOPs, and training materials with the team.
• Act as escalation point for complex cases; mitigate repeat issues.
• Monitor, report on performance; provide data-driven insights to leadership.

Skills

People leadership

Operational excellence

Problem solving

HR knowledge

Stakeholder collaboration

Continuous improvement

Education

Bachelor's degree in HR Management or related field

CIPD Level 5

CIPD Level 7 desirable

Tools

Workday

ServiceNow

inContact

Job description

CSL Seqirus is seeking an HR Service Centre Manager EMEA to lead a five-person HR Operations Adviser team across 23+ countries. You will drive operational excellence across the full employee lifecycle, ensure service levels, quality standards and customer satisfaction, and collaborate with stakeholders regionally.

The role requires a Bachelor's degree in HR, CIPD qualifications, and hands-on Workday/ServiceNow experience.