EMEA Regional HR Service Delivery Lead

Kizunaedgetalenthub; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Globalli is seeking a Regional HR Service Delivery Manager to build and oversee HR service delivery operations for the assigned region, ensuring tickets and inquiries are resolved accurately and on time as Globalli scales. The role involves creating SOPs, a knowledge base, and leading a regional team to support growth.

You will navigate global HR rules and client-specific cases, maintain compliance, and coordinate with cross-functional teams to enhance service delivery while enabling scalable

Qualifications

• 5+ years of proven HR service delivery experience in multi-country or regional operations.

Responsibilities

• Serve as regional HR processes expert for country-specific requirements and client cases.
• Establish and maintain SOPs, playbooks, and a knowledge base to scale HR services.
• Collaborate with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance to improve HR service delivery.
• Manage client and employee HR tickets, ensuring timely resolution and high satisfaction.
• Troubleshoot service delivery issues across multiple employment models and coordinate with stakeholders for timely resolutions.
• Create and maintain documentation including case-handling guides and compliant SOPs.
• Lead regional team of HR Delivery Specialists and Employee Relationship Coordinators to support growth.

Skills

HR service delivery

Regional operations

Team building

SOPs & knowledge base

Compliance & regulations

Remote work

Multilingual communication

Job description

Globalli is seeking a Regional HR Service Delivery Manager to build and oversee HR service delivery operations for the assigned region, ensuring tickets and inquiries are resolved accurately and on time as Globalli scales. The role involves creating SOPs, a knowledge base, and leading a regional team to support growth.

You will navigate global HR rules and client-specific cases, maintain compliance, and coordinate with cross-functional teams to enhance service delivery while enabling scalable