EMEA Client Relationship Manager

TP ICAP Group; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established financial services group is seeking a motivated Client Relationship Manager to build and maintain relationships with decision makers at client firms across EMEA. The role requires a strong understanding of financial markets, preferably with experience in Credit, FX, or Equities, and excellent interpersonal skills. The successful candidate will engage with clients, gather feedback, and collaborate with senior management to enhance service delivery and product offerings.

Qualifications

• Strong understanding of financial markets and interdealer broking environment.
• Direct experience in financial markets, preferably on a trading floor.
• Demonstrable client-facing experience with institutional clients.

Responsibilities

• Cultivate and maintain relationships with key decision makers at client firms.
• Gather client feedback on products and services to identify growth opportunities.
• Collaborate with management to arrange client meetings and document action points.

Skills

Client relationship management

Financial market knowledge

Interpersonal skills

Analytical thinking

Networking abilities

Adaptability

Tools

SalesForce

Microsoft Office

Bloomberg

Job description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role overview:

We are seeking an experienced and driven Client Relationship Manager to join our team. This role is responsible for cultivating and maintaining relationships with key decision makers at our client firms, focusing on specific delegated products across EMEA. Ideal candidates will have a background in Credit, FX or Equities, and demonstrate strong knowledge of interdealer broker markets.

Key responsibilities:

• Gather and objectively report client feedback (through agreed channels) on products and services, with particular attention to growth opportunities and white space areas

• Collaborate with Senior Managing Directors to agree on client targets, arrange and attend senior level client meeting and document action points

• Lead regular review meetings with traders, ensuring all feedback is promptly logged into SalesForce

• Gather and communicate client feedback for new product initiatives. Participate in working groups to ensure products and platforms are in line with client needs; and help clients connect to our platforms

• Partner with divisional SMD’s, IT and Marketing when launching product launches/campaigns

• Maintain accurate and up-to-date client and contact information in SalesForce , including any changes in roles and structures

• Track competitor activity and market share for designated products, escalating key issues to senior management

• Analyse Management Information to identify market/client gaps; propose action plans and timelines for business/technology growth initiatives

• Assist Senior Management with internal/external presentations and work on participate in specific regional and global projects as required

Experience / Competences

Essential

• Strong understanding of financial markets and the interdealer broking environment, including client base, trading venues and technology platforms

• Direct experience operating in financial markets, preferably in a trading floor environment

• Solid, demonstrable client facing experience, ideally with an existing network of institutional clients

• Excellent communication and interpersonal skills able to engage confidently at all organisational levels

• Strong stakeholder management and networking abilities

• Adaptability to different audiences and situations

• Analytical thinker able to identify, assess, and capitalise on growth opportunities

• Highly organised and adept with Microsoft Office (excel, PowerPoint) and Bloomberg

• Self starter with a high level of energy and drive for results

• Honest, ethical and aligned to company values

• Comfortable seeking out new business opportunities

Desired

• Pre-existing relationships with EMEA institutional clients

• Familiarity with SalesForce

Role Band & Level: Manager, 7

#LI-MID #LI-Onsite

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - 135 Bishopsgate - London