Embedded Security Operator

Sibylline; Greater London; In loco; GBP 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Sibylline is seeking a Security Operator for an embedded, London-based role to support the client’s 24/7 security operations. You will assist with alarm monitoring, access control, CCTV operations, incident documentation, dispatch coordination, and customer support activities.

Ideal candidates will have 1–3 years of experience in security or related fields, a valid SIA CCTV licence, and the ability to work 5x8-hour shifts, including nights and weekends, onsite in London.

Competenze

• Excellent customer service, clear and effective communication with clients and colleagues.
• Ability to assess information, follow procedures and make sound decisions under pressure.
• Experience with security operations, access control, CCTV, or dispatch is preferred.
• Candidate must be comfortable in a fast-paced 24/7 environment.
• Proficiency in Microsoft Office and security technology platforms is preferred.
• A current SIA CCTV licence is required before starting.

Mansioni

• Provide timely responses to alarms, incidents, and service requests.
• Monitor and manage access control, CCTV, alarm systems, and communications platforms.
• Create, modify, or deactivate badges and manage access for staff and contractors.
• Receive, document, categorize, escalate, and close security incidents.
• Dispatch security personnel, facilities staff, and emergency responders as needed.
• Support emergency communications and incident notifications.
• Respond to Jira tickets, calls, and emails from clients and internal teams.
• Maintain accurate records, reports, and audit trails.
• Participate in training, exercises, and continuous improvement initiatives.

Conoscenze

Customer service

Communication

Multitasking

Decision making

Microsoft Office

Security platforms

SIA CCTV licence

Strumenti

Lenel

Milestone

Everbridge

Jira

Descrizione del lavoro

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Job Description

About the Role

We are looking for a Security Operator to join us in an embedded role to support the client’s 24/7 global security operations. You will support 24/7 physical security operations through alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities.

This role is ideal for candidates interested in building a career in physical security operations, emergency response coordination, and security technology management. As a Security Operator will help ensure the safety and security of Snap personnel, facilities, visitors, and operations.

This is an onsite role at the client’s London office. This role would require you to work 5x8-hour shifts, rotating early, late and night shifts, including weekends, with flexibility to cover gaps where required.

Must provide a valid SIA CCTV (Public Space Surveillance) licence prior to commencing employment.

Essential Functions / Responsibilities

• Provide timely response to alarms, incidents, notifications, and requests for service.
• Monitor and manage access control, CCTV, alarm systems, and communications platforms.
• Perform badge creation, modification, deactivation, and access-management support.
• Receive, document, categorize, escalation, and close security incidents.
• Dispatch security personnel, facilities personnel, and emergency responders as required.
• Support emergency communications and incident notifications.
• Respond to Jira tickets, calls, emails, and other customer service requests.
• Maintain accurate records, reports, and audit trails.
• Participate in training, exercises, and continuous improvement initiatives.

Knowledge, Skills, and Abilities

• Excellent customer service, communication, and multitasking skills.
• Ability to assess information, follow procedures, and make sound decisions.
• Basic understanding of security operations, dispatch, access control, or CCTV systems preferred.
• Comfortable operating in a fast-paced 24/7 environment.
• Knowledge of Microsoft Office and security technology platforms preferred.
• A current SIA CCTV (Public Space Surveillance) licence.

Qualifications

• 1-3 years of customer service, operations, security, emergency response, or related experience preferred.
• Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms preferred.

Additional Information

Interview Process

• Initial call with a member of our Talent Acquisition team
• Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline
• Meet and Greet with the client

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.