Embedded GSOC Supervisor

Sibylline Ltd; City of Westminster; On-site; GBP 50,000 - 65,000; Full time

Job summary

A security solutions provider in London is seeking a GSOC Supervisor to manage a 24/7 team of analysts. This role includes overseeing operations, mentoring staff, and ensuring high standards of service delivery. Ideal candidates will have managerial experience in security environments and the ability to adapt to fast-paced changing conditions.

Qualifications

• Must have previous managerial experience within a 24/7 team.
• Adaptable in a high-volume, fast-paced environment.
• Strong innovation skills to improve service quality.

Responsibilities

• Supervise the GSOC's day-to-day operations.
• Line manage the GSOC team and support their professional development.
• Ensure quality assurance of incident alerts and analytical products.
• Manage scheduling to ensure full staffing of the GSOC.

Skills

Operational security experience

Strong analysis skills

Management skills

Team mentorship

Adaptability to fast-paced environments

Job description

We are looking for a Global Security Operations Centre (GSOC) Supervisor to join us in an embedded role within our Professional Services Client's security team. You will direct a 24/7 team of analysts as part of a tight-knit operation providing actionable intelligence and advice to decision-makers, and support to the Client's employees. Additionally, you will provide day-to-day operational oversight of GSOC tasks and team management.This role will act as the first point of escalation and ensure high-quality standards of all GSOC products and services. This is a full-time role working Monday to Friday with occasional need to work on weekends and bank holidays. This role is primarily office-based, requiring to work a minimum of 3 days per week in the client's central London office, with the potential to be more depending on client requirements. Responsibilities

• Supervise the GSOC's day-to-day operations, including incident escalation, reviewing products to maintain high standards, and delivering reports in a timely manner
• Line manage the GSOC team, in coordination with the embedded Program Manager. Identify knowledge gaps and deliver upskilling and training. Provide mentorship, manage reviews, and support the team's professional development
• Support with hiring GSOC operators when required, and develop and deliver induction and training plans for new joiners
• Develop and deliver operations training and drills, such as on new SOPs and workflows, the use of tools and systems, and scenarios to continually test operators' knowledge and responses
• Quality assurance of incident alerts and a suite of analytical products that are timely, credible, and provide actionable insight to client stakeholders
• Maintain, develop and implement SOPs in line with business needs and requirements
• Manage scheduling to ensure the GSOC is fully staffed with limited lost hours
• Maintain a good understanding of tools and platforms, ensuring the GSOC utilises these to full capacity. Conduct market research and analysis of tools and platforms
• Coordinate with security verticals and managers to ensure effective liaison, communication and operational alignment, supported by an embedded Program Manager
• Support the program manager by integrating the regional analysis component of the GSOC.
  
  Must be adaptable in a high-volume, fast-paced environment
• Previous exposure to tactical and operational security work, strong analysis skills, and technically savvy
• Strong innovation skills, and the ability to continuously improve the quality of services through the upskilling of operators
• Previous managerial experience within a 24/7 team
• The operations supervisor will also support the program manager by integrating the regional analysis component of the GSOC
• Ability to be flexible and adaptable to the changing needs of the work schedule and shift workload
• Self-starter who can work independently and as part of a global team
• Must have the right to work in the UK.