Embassy Summer - 2025 UK - Welfare Manager

Embassy Summer; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Embassy Summer seeks a Welfare Manager for summer 2025 to ensure the safety and well-being of students in a nurturing environment. The role involves leading safeguarding initiatives and ensuring compliance with guidelines, all while working closely with staff and students. Ideal candidates will bring strong leadership, organizational, and communication skills, along with relevant experience in hospitality or youth services. Full board accommodation is provided.

Benefits

Full board residential accommodation

Qualifications

• Educated to Degree level or equivalent/or working towards.
• Experience in a role involving organisation or hospitality.
• Experience working with juniors.

Responsibilities

• Promoting and safeguarding the welfare of all students and staff.
• Maximise student satisfaction and ensure health & safety compliance.
• Train the centre team in Welfare and Safeguarding procedures.

Skills

Communication

Interpersonal Skills

Organisational Skills

Problem Solving

Leadership

Emotional Resilience

Education

Degree or equivalent

Valid First Aid Certificate

Safeguarding Level 1 and 2

Tools

MS Office (Excel)

Job description

Embassy Summer - 2025 UK - Welfare Manager

Join our winning team of global superstars in summer 2025

Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn English whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.
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Position Summary:

The Welfare Manager leads the Welfare and Safeguarding within centre to create a safe and healthy environment for students, Group leaders and staff and is the main contact for Welfare, Safeguarding, and administration in centre.

In some centres, they oversee the rooming allocation of clients and staff according to regulatory guidelines and best practice, which could include accreditation compliance, damage checks, and relations with all stakeholders.

Key Responsibilities:

Promoting and safeguarding the welfare of all students, Group leaders and staff in centre

Responsible for checking original staff documentation and completing of the Single Central Register with support from the Centre Manager.

Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations.

Ensure the correct implementation and subsequent follow ups of the Welfare and Health & Safety systems under guidance from the Centre Manager and Head Office are in place.

Responsible for ensuring meal provision numbers are accurate and submitted to the host provider in a timely manner.

To train the centre team in Welfare and Safeguarding procedures.

Taking appropriate action under guidance from the Centre Manager, Head Office and/or

professional bodies where issues of health, safety or welfare arise.

To assist with any relevant centre administration and cover the Centre Manager in their absence.

To be approachable and provide an environment where students, Group Leaders and staff can disclose any concerns in confidence throughout their stay.

Overseeing the care and supervision of individual students.

Responsible for the team of Guardians and ensuring appropriate induction, training and relevant documentation is recorded and available in a timely manner.

Ensure all students' dietary, medical, and additional needs are reviewed and relevant stakeholders informed.

To assist the management team with students arrivals, departures and welcome orientation.

Responsible for the departure transportation planning and logistics.

Reviewing accurate rooming allocation.

To carry out residential supervision duties, including meal and bedtime supervision as required.

To support the centre teams to meet operational needs.

Ensuring all relevant documentation is up-to-date, accurate and available to the Head Office team as required.

Organisational Compliance:

The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.

Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.

Educated to Degree level or equivalent/or working towards

Valid First Aid Certificate

Safeguarding Level 1 and 2

Experience Required:

Experience working with juniors

Experience in a role involving organisation or hospitality

A high degree of IT competency- Outlook & MS Office (specifically Excel)

Experience Desired:

Experience working with under 18s

Personal Attributes:

Excellent communication and interpersonal skills

Excellent organisational and planning skills

Ability to lead and inspire a team

Ability to deal and resolve complex problems and issues

Ability to work under pressure and meet tight deadlines

Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people

Demonstrates emotional resilience in working with challenging behaviours

Demonstrates a positive attitude to the use of authority and maintaining discipline

Demonstrates an exceptional level of attention to detail

Working Week:

6 days* outof 7 (1 day off per week)

All management roles are residential

Remuneration:

Gross pay per week up to: £870

(inclusive of holiday pay)

FULL BOARD RESIDENTIAL ACCOMMODATION INCLUDED FREE OF CHARGE

Disclosure and Barring Service:
If you do not have a valid Enhanced DBS and are not subscribed to the DBS update service, we will need to apply for a new Enhanced DBS for you.

Equality and Diversity:Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Do you have the right to work in the UK?*

Please attach a copy of your valid passport and your right to work documents (if applicable)

British / Irish passport
Indefinite leave to remain
Settled status
Pre-settled status
Frontier Worker Permit
Student visa ( proof of university term dates will be required)

Where did you see this role with Embassy Summer advertised?*

Which centre location would you like to work at?

ALL APPLICANTS

Please supply a copy of your up-to-date CV in support of your application OR your LinkedIn address

EFL Teachers & Academic Managers

You will be required to provide copies of your degree and teaching qualifications

Please attach a copy of your degree certificate

Please attach a copy of your EFL Teaching certificate/s

ALL APPLICANTS

Background Checks
Embassy Summer is committed to safeguarding and promoting the welfare of its students aged under 18 and expects all stakeholders to share this commitment.

Our background checks will include Reference checking, Enhanced Disclosure and Barring checks and Letters of Good conduct as applicable.

Please confirm if you are in agreement for us to process all necessary background checks in support of your application to work with us.*