Elite Transient Dual Fuel Commercial Metering Engineer (including Warrant Officer) - Exeter

Yü Group; Exeter; On-site; GBP 45,000; Full time

Job summary

A leading energy solutions provider in Exeter is seeking an Elite Transient Dual Fuel Commercial Metering Engineer. The role involves providing excellent customer service while managing metering systems. Candidates should have relevant qualifications and experience in smart metering and customer engagement. This full-time position offers a salary of GBP 44,805 and a range of benefits including a bonus scheme and additional annual leave.

Benefits

24 days' annual leave + bank holidays

Industry leading bonus scheme

Overtime opportunities

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Experience in debt resolution and customer visits.
• Qualified as a Dual Fuel Engineer with safety compliance.
• Ability to install, maintain, and exchange metering systems.

Responsibilities

• Safely install and maintain metering systems.
• Conduct friendly Debt Resolution Visits to help customers.
• Act as Warrant Officer for debt-related visits.

Skills

Smart Metering (Dual Fuel) Experience

Customer Service Skills

Problem-solving

Education

CMA1/CCN1 + MET1 (or equivalent)

Certificate in Power (Logic or equivalent)

Tools

Current Transformer (CT)

Smart Metering Equipment

Job description

Overview

Elite Transient Dual Fuel Commercial Metering Engineer (including Warrant Officer) – Exeter. Department: YUS - FT13 - General Engineers. Employment Type: Permanent - Full Time. Location: Exeter. Reporting To: Regional Field Manager. Compensation: GBP 44,805 / year.

TECHNICAL UPSKILLING, FULL DEBT TRAINING AND ONGOING MENTORING SUPPORT PROVIDED.

Hours: Working away - open to discuss levels of Transient work 1, 2 & 3 (1 week out of 4, 2 weeks out of 4, 3 weeks out of 4). Location: Exeter - EX Postcodes Only.

Basic Salary: GBP 44,805

What we’re offering

We’re looking for talented and ambitious engineers to join our rapidly growing business. This is a unique opportunity to grow our field gas and electric metering capability. This is not just any dual fuel metering opportunity — we are reinventing the role and the opportunities and rewards that come with it. If you’re an engineer who is effective at building relationships with customers, this could be your next step. The role focuses on delivering positive outcomes to customers and the business, with safety and quality as priorities. This position is primarily in the commercial sector.

On joining us you will be upskilled to:

• Three phase
• Medium pressure
• Help our customers avoid or recover from debt situations (we conduct friendly customer collaborative field visits to resolve customer debt issues to try and minimize Warrant work)
• Alternating between attending Warrants as the engineer and acting as the Warrant Officer (never solo)

Opportunities to upskill to:

• Half Hourly / CT Metering
• Gas U16 - U40
• Technical Lead
• Quality Assessor
• Regional Field Manager

Key Responsibilities

• A 'can-do' attitude, willingness to participate in a variety of field metering activities focused on positive customer outcomes
• Responsible for the safe installation, exchange, commissioning, removal and ongoing maintenance of metering systems and associated equipment and communication systems
• Undertake friendly Debt Resolution Visits with the aim to fit a Smart Meter and collect outstanding debt (dedicated back-office support team to support you)
• Undertaking Warrant Officer visits to resolve debt (dedicated back-office support team to support)

About Yü

• You're a qualified electric and gas Dual Fuel Engineer looking for something fresh and different.
• You're comfortable undertaking debt and Warrant visits.
• You like being rewarded for positive, successful customer outcomes.
• You like a variety of work that makes the most of your skills.
• You think outside the box, not confined by the way things are done today.
• You want a stable and productive career.
• You contribute to solutions and are a team player.
• Ethical, quality and safety and customer centric attitude.
• Friendly and willing to join a like-minded team to create a culture of business and personal development.
• Offer excellent customer service and always have a friendly, approachable manner.
• Being a team player who is willing to go the extra mile for colleagues and the business.
• A clear understanding of metering regulation and a focus on always remaining compliant.
• Ensure all health and safety regulations and company targets are achieved.
• Accountability for stock and the safe ownership of company vehicles and property.
• Willing to continuously develop technical skills ensuring good safety standards and productivity.

Skills, Knowledge and Expertise

Essential Qualifications / Experience:

• Smart Metering (Dual Fuel) Experience
• Industry Qualifications: CMA1/CCN1 + MET1 (or equivalent)
• Certificate in Power (Logic or equivalent)

Desirable:

• MET4 - Small commercial gas metering
• Current Transformer (CT)
• Three Phase
• REGT1-Medium Pressure

Additional Requirements

• UK Driving Licence
• Pass a colour blindness test
• Pass a DBS check

Benefits

We have a wide range of benefits for our employees including:

• 24 days' annual leave + bank holidays
• Industry leading bonus scheme
• Overtime opportunities
• Quality bonus
• Holiday buy - up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• Death in service and critical illness cover
• Plus, many more

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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