Elite Contract Support Officer - Birmingham, B3 3AY

Ward Security; Birmingham; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

SIA licensing support

Cycle to work salary sacrifice

Company pension scheme

Life assurance

Training and development

Rewards membership discounts

Discounts at retailers/travel

Cinema tickets

24/7 Employee Assistance Programme

Job summary

Ward Security is seeking an Elite Security Officer in Birmingham to provide high-level customer service while maintaining security across client sites. The role requires ID checks, patrols, incident response, and clear reporting, with a strong emphasis on professional presentation.

Candidates must hold a Frontline SIA licence and a valid UK driving licence, and be available 7 days a week for diverse shift patterns. Ward Security offers comprehensive benefits and progression opportunities.

Qualifications

• Must have valid Frontline SIA licence.
• UK manual driving licence required.
• Minimum 1 year of proven work experience as a Corporate Security Officer.
• Excellent customer service and communication skills.
• Exemplary standards of personal presentation.
• IT literate with ability to operate detecting systems and emergency equipment.
• Quick thinking and problem-solving skills.
• Positive attitude towards people and challenges.
• Must be available 7 days a week.

Responsibilities

• Act as a point of contact and information centre for staff, visitors, and tenants.
• Maintain professionalism in all interactions.
• Adhere to all instructions, written and verbal.
• Control access points, allowing or denying entry to visitors.
• Conduct regular patrols to deter threats to client property and assets.
• Investigate incidents and take appropriate lawful action as per corporate policy.
• Complete daily reports with detailed information, observations, and surveillance footage.
• Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios.

Skills

Customer service

Communication

IT literate

Problem solving

Positive attitude

Education

SIA Licence (Frontline)

Tools

Detecting systems

Emergency equipment

Job description

Elite Contract Support Officer - Birmingham, B3 3AY Birmingham, UK Job Description Posted Thursday 27 August 2026 at 01:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way? The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Elite Security Officer

Pay Rate:£14.55

Shift Pattern: Various - Cover minimum 36 hours per week

Location: Birmingham

Role Requirements: SIA License and manual driving licence

• Benefits include:
• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities
• Additional benefits we offer via our ReWard membership: Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information centre for staff, visitors, and tenants.
• Maintain professionalism in all interactions.
• Adhere to all instructions, written and verbal.
• Control access points, allowing or denying entry to visitors.
• Conduct regular patrols to deter threats to client property and assets.
• Investigate incidents and take appropriate lawful action as per corporate policy.
• Complete daily reports with detailed information, observations, and surveillance footage.
• Demonstrate excellent communication skills across all platforms, including verbal, written, and via security radios.

Must haves:

• Valid Frontline SIA licence
• UK manual driving licence
• Minimum 1 year of proven work experience as a Corporate Security Officer
• Excellent customer service and communication skills
• Exemplary standards of personal presentation
• IT literate with the ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• Positive attitude towards people and challenges
• Must be available 7 days a week

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision " We look after our people; our people look after our clients. We aim to retain and attract the very best of both ".

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits. At Ward Security, we believe in