Electronic Rostering (IT) Apprentice

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS trust in the West Midlands is offering an HR apprenticeship focusing on Electronic Rostering. Candidates will learn data analysis and customer service while supporting various teams. This role provides formal training and development in a diverse working environment. Applicants should be ready to thrive in a dynamic atmosphere and support an outstanding workforce.

Benefits

Flexible working arrangements

Ongoing education and training opportunities

Modern learning environment

Qualifications

• Ability to manage enquiries through various channels.
• Capable of performing clerical tasks efficiently.
• Willingness to learn and develop skills in a fast-paced environment.

Responsibilities

• Utilise the Trust's E-Rostering system for data analysis.
• Support customer service duties and manage enquiries.
• Work closely with teams in Human Resources, Payroll, and Workforce.

Skills

Customer service skills

Data analysis skills

Prioritisation skills

Education

Business Admin Level 3

Job description

We have a fantastic opportunity for you to start your career in HR, specifically in Electronic Rostering! This role is key to supporting our staff to deliver excellent patient care and contributes to achieving objectives in the new workforce plan.

You will learn to utilise the Trust's E-Rostering system for data analysis and develop customer service and prioritisation skills in a busy environment. You will work closely with teams such as Human Resources, Payroll, and Workforce.

The E-Roster Team is part of the Human Resources Department, supporting Medical and Non-Medical (Agenda for Change) rotas. This apprenticeship offers a unique opportunity to develop a broad skill set, with formal training provided for the IT systems used.

This Apprenticeship includes:

• Apprenticeship Standard: Business Admin Level 3
• Provider: MBKB
• Duration: 18 months

The successful applicant will handle customer service duties, managing enquiries via face-to-face, telephone, video call, and email. You will also perform clerical tasks to support the team efficiently.

Our Trust is committed to career development, supporting staff growth through ongoing education and training. We offer a modern learning environment and numerous training opportunities.

If you thrive in a fast-paced environment, wish to develop your talents, and support an outstanding team, then join us to help promote a safe and efficient workforce.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands, serving diverse communities. We value diversity and are committed to improving patient care and solving healthcare challenges through a diverse and skilled workforce.

We are proud to be rated as “Good” by CQC and have received awards such as The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust offers flexible working arrangements and is committed to supporting staff needs. For more details or informal visits, contact:

• Name: Robert Smith
• Job Title: E Rostering Manager
• Email: [e-mail]
• Phone: [phone]