Electronic Gaming Host

The Rank Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an enthusiastic Electronic Gaming Host to enhance customer experiences at its vibrant casinos. This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional service. You will engage with customers, understand their preferences, and create memorable experiences while ensuring compliance with regulations. Join a team that values service, teamwork, and ambition, and be part of an exciting journey of growth and opportunity in the gaming industry.

Qualifications

• Experience in hospitality roles with a focus on customer service.
• Knowledge and passion for electronic gaming to enhance customer experience.

Responsibilities

• Greet and engage electronic gaming customers, ensuring a welcoming atmosphere.
• Tailor experiences to regular customers based on their preferences and playing style.

Skills

Positive attitude

Customer service experience

Knowledge of electronic gaming

Collaboration skills

Communication skills

Adaptability to change

Job description

Company Description

Grosvenor is on an exciting journey of growth. It’s a great time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

Grosvenor Casino, Bayswater, London W2 4QH

As an Electronic Gaming Host, you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

1. Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
2. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
3. Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
4. Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
5. Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• Knowledge of and passion for electronic gaming
• Fanatical about delivering unrivaled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working